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October 2 5 min read

From live streaming to real-time action: Real-time streaming analytics in Microsoft Dynamics 365 Contact Center

What if supervisors could act on operational issues before customers feel the impact? New real-time streaming analytics in Dynamics 365 Contact Center provide live insights into queues, conversations, and workforce performance, helping teams move from monitoring to action faster than ever.
News and product updates September 23 8 min read

Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities

Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP.
News and product updates September 15 4 min read

Build custom commerce experiences with Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine.
News and product updates August 20 5 min read

Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management

Supplier Engagement in Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement operations, and business data while creating a stronger foundation for AI and agentic business processes.
August 14 5 min read

Announcing Shift Rotation Policies: automated shift rotations at scale

Introducing Shift Rotation Policies in Dynamics 365 Workforce Management, a new capability that automates rotating schedules, improves operational consistency, and reduces manual scheduling effort
News and product updates August 11 3 min read

Microsoft enhances the Implementation Portal for Dynamics 365 with business process visualization

Access Microsoft Business Process Catalog diagrams directly in the Dynamics 365 Implementation Portal to align stakeholders and improve implementation planning.
News and product updates June 29 9 min read

Dynamics 365 Commerce introduces agentic capabilities with Model Context Protocol (MCP)

The Dynamics 365 Commerce MCP server enables AI agents to connect securely with retail operations, inventory, pricing, checkout, and fulfillment through the open Model Context Protocol (MCP).
News and product updates June 2 5 min read

Managing Complex Service Work with Financial Clarity

Learn how Dynamics 365 unifies field service and project financials, enabling real-time profitability tracking, accurate billing, and connected service delivery.
Customer stories April 16 7 min read

Becoming a Frontier Manufacturing Firm: Agentic decisions across the manufacturing value chain

At Hannover Messe 2026, Microsoft is showcasing how agentic ERP with Copilot, agents and Dynamics 365 helps manufacturers replan faster, make better production tradeoffs, and meet or exceed customer service SLAs.
Analyst reports March 31 4 min read

Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central

Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Central.
News and product updates March 18 8 min read

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsoft 365 Copilot.
Thought leadership February 26 4 min read

Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP

Enterprise resource planning decisions will shape how organizations operate, scale, and compete for years to come.

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