Temporary deprecation and removal of personalized product recommendations

The following information applies to those using personalized product recommendations in Dynamics 365 for Retail and Dynamics 365 for Finance and Operations, Enterprise edition.

Starting on February 15, 2018, retailers will no longer be able to display intelligent product recommendations on a point of sale (POS) device. For more information, see Personalized product recommendations overview.

Reason for deprecation/removal

We are removing the current version of product recommendation service as we re-design this feature with a better algorithm and newer retail-oriented capabilities.

Replaced by another feature?

No. However, after the Spring 2018, we plan to bring back this feature to leverage a new recommendation service.

Product areas affected

Personalized product recommendations in POS.

Deployment option



Removed as of February 15, 2018. This affects customers running:

  • Dynamics 365 for Retail 7.2 and later
  • Dynamics 365 for Operations 1611 and later

Recommended actions

  • Go to Retail Parameters > Machine Learning. Disable POS Recommendations and run the 1070 Channel configuration job on the Distribution schedule page.
  • Optional: If you have customized the transaction screen to show product recommendations, update the screen layout designer.