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Dynamics 365

Voice of the Customer deprecation

This impacts only customers who are using the Voice of the Customer solution for Dynamics 365 apps.

With the release of Microsoft Forms Pro, we are announcing the deprecation of Voice of the Customer within Dynamics 365. Moving forward, Forms Pro will provide seamless integration for surveys within Microsoft Business Applications, including Dynamics 365 and Office 365.

What deprecation means

Existing Dynamics 365 customers with a Voice of the Customer entitlement will maintain the ability to create and distribute new surveys and collect responses from live surveys for a period of 12 months, ending on July 1, 2020. Access to Voice of the Customer – including the ability to create new surveys and collect responses from live surveys – will be unavailable after July 1, 2020. However, existing survey data will continue to remain stored and available in Dynamics 365.

After July 1 ,2020, the Voice of the Customer solution will be officially removed. Until then, the solution will continue to work but there will be no new functionality for the solution.

What should you do?

We encourage all customers to begin using Forms Pro for new surveys implementation, as well as recreate the Voice of the Customer surveys using Forms Pro in advance of Voice of the Customer’s end of life on July 1, 2020.

Forms Pro is available as an entitlement with the following Dynamics 365 Enterprise apps: Sales, Customer Service, Field Service, Marketing, Talent, and Project Service Automation.

For questions about Voice of the Customer and guidance on how to move to Forms Pro, please contact