Performance and Storage Improvements Coming to Financial Dimensions
A new feature is coming that is designed to improve performance when working with financial dimensions and reduce the overall storage cost of storing financial dimension values.
Microsoft Dynamics 365 Blog
Improved Project sales tax capabilities now available
Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application.Â
Best Practices for Offline Mode in the Field Service mobile app – Part 2
In this second part we will go through some of the configuration and best practices for a successful offline rollout.
Embrace agent availability to reduce customer wait times
In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availability. When customers engage in live chat for assistance, the last thing they want is to be left hanging in a seemingly endless queue, uncertain about when they’ll connect with a support agent. The challenge
Revolutionizing Supply Chain Management with Dynamics 365 Demand Planning: Unleash the Power of AI-Driven Precision
Unveiled at the 2023 Microsoft BALE Event and set for Public Preview release on October 31st, 2023, the Demand Planning App for Dynamics 365 Supply Chain Management is poised to revolutionize supply chain management for the modern era. It represents a transformative force in supply chain management and a pivotal component of Microsoft's AI ERP offering. As businesses grapple with evolving challenges, harnessing intelligent demand planning is no longer a choice—it's an imperative for survival and triumph in today's fiercely competitive market. This app equips enterprises with the tools they need to confidently, flexibly, and profitably navigate the complexities of the contemporary supply chain landscape.
Best Practices for Offline Mode in the Field Service mobile app – Part 1Â
This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the 'Offline' mode.
Enhance agent efficiency and flexible work distribution with capacity profiles
The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workloads.
Extend your existing Dynamics 365 Supply Chain Management application to unlock a new AI powered B2B digital selling experience with Dynamics 365 Commerce.
Dynamics 365 gives us the cloud-based architecture we require to support the growth requirements of the business. The combination of Dynamics 365, Power Platform, and Azure cloud services provides Peet’s with a scalable and supportable technology foundation for the future.
Transform technician experience with the new Field Service Mobile UX
This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half!Â
Use Application Insights to diagnose conversations in Dynamics 365 Customer Service
Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365 Customer Service.
E-Documents as a Global Solution for Business Central
Business Central introduces a new global feature - Electronic Documents.
Solve case creation issues using the enhanced activity monitor toolÂ
The activity monitor tool provides recommendations to administrators with steps to avoid future case creation issues by making changes to the rule configuration. Â
Introducing multiple recurrence support for the work hour calendar in Universal Resource Scheduling (URS)
With the latest feature in D365 Field Service, you can easily accommodate different work schedules, holidays, and special events in your organization.