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Dynamics 365

Content type: News and product updates

Blog posts for: Business Decision Makers IT Professionals
woman using computer in storeroom
Published 
1 min read

Boost seller productivity with document summary by Copilot in Dynamics 365 Sales  

New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. Sellers quickly gain insights into customer requirements, budget details, timelines, and main decision makers. Enabling them to prepare for prospect meetings more effectively and engage in more informed and meaningful conversations.
a remote sales worker uses productivity apps to get work done on his tablet
Published 
3 min read

Migrate from Customer Service Hub to Customer Service workspace   

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses.   The recent release wave introduced an exciting set of new features to help support representatives be more productive.
Young n a white shirt and glasses sits at a table in front of a laptop, looks seriously at the screen, thinks intently
Published 
4 min read

Optimizing ERP Security Configuration and Licensing within Microsoft Dynamics 365 

As organizations scale, the need for robust governance, efficient user management, and cost-effective licensing strategies becomes paramount. To address these challenges, Microsoft Dynamics 365 is introducing a set of new capabilities in our ERP portfolio. These new capabilities enhance security and governance, offering significant benefits to IT professionals and business leaders alike.
Warehouse Walking Tracked
Published 
2 min read

Enhancing Supply Chain Integrity: introducing quality control for goods in-transit orders in Dynamics 365 SCM  

Introduction  In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. We’re excited to address this with a powerful new feature in Microsoft Dynamics 365 Supply Chain Management Landed Cost module, enabling quality control for goods in-transit orders.
Enterprise office worker in focused work with a neutral facial expression.
Published 
2 min read

Your Board, Your Way – Optimize schedule board navigation patterns in Universal Resource Scheduling 

The schedule board now utilizes the computer’s local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without reconfiguring each time they return to the board.