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Dynamics 365

Microsoft Dynamics 365 Blog

Published
<1 min read

[Resolved] Support incident creation via CPS is failing for all customers on LCS 

Update 12:10 AM UTC We have resolved the issue.  Customers can now use the Cloud-powered support feature.    Original post LCS users are experiencing issues filing support incident cases for Microsoft Dynamics AX 2012 R2/R3 using the Cloud-powered support service through LCS.  We are currently having a service issue fetching topics, subtopics and associated account

Published
2 min read

Cumulative Update 23 for Microsoft Dynamics NAV 2013 R2 has been released 

Cumulative Update 23 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013 R2. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest

Published
1 min read

Cumulative Update 30 for Microsoft Dynamics NAV 2013 has been released 

Cumulative Update 30 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative

Published
2 min read

Cumulative Update 11 for Microsoft Dynamics NAV 2015 has been released 

Cumulative Update 11 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2015. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative

Published
1 min read

Sales Order Prepayment Link Appears to be Lost When Partial Invoicing 

When linking a prepayment to a sales order and the sales order is partially invoiced, the settlement for the remainder of the prepayment appears to be no longer linked. The best practice when settling a prepayment against a Sales orders is as follows:   1.  Create Prepayment Payment Journal for $10,000 Accounts receivable > Journals > Payments >

Published
3 min read

Warning when installing AX 2012 R3 Application hotfix: The model store you selected requires a newer version of the installer than the one you’re using. 

Scenario: When you try to install a single Microsoft Dynamics AX 2012 R3 Application hotfix you may sometime experience the following warning; and installation will not proceed further: The model store you selected requires a newer version of the installer than the one you’re using.  The latest version of the update installer can be downloaded from

Published
2 min read

Clicking “Mark as Complete” does not update the status in the Software Update and Upgrade Checklists 

  Overview: There are a few blogs around detailing some issues with checklist items not getting set to status completed, but this issue has recently come up in a few cases and doesn’t seem to have been documented before. As those who have researched these problems would know, the status of the checklist items is

Published
2 min read

Every time an e-mail is sent through Outlook from AX, you are prompted with “Choose Profile” 

In this scenario the user is running AX via Remote Desktop (Terminal Server), and they typically do not have Outlook running in the background. In this case whenever the user sends an e-mail from AX, Outlook is started, but they always prompted with the “Choose Profile” window to select a profile. In this window, you

Published
5 min read

Disable standard security in CDXRealTimeService 

   DESCRIPTION:  In Dynamics AX 2012 R3 the default behavior for CDXRealTimeService (RTS)  calls are through HTTPS. The initialization of the Public or Self-Signed certificate can take >10 seconds and the process can be repeated during operation. The typical scenario is that the Cashier in the Retail POINT of Sale, that request the RTS function