Maker

Discover how makers can revolutionize their projects with Microsoft Dynamics 365. Explore insights, tips, and the latest updates on leveraging Dynamics 365 to streamline workflows, enhance productivity, and drive innovation.

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Tips and guides

May 4, 2021

2 min read

Improved SLA timer control helps agents track KPIs

Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that is optimized to display service-level agreement metrics, and it supports the display of multiple SLA metrics at the same time.
Tips and guides

October 13, 2020

2 min read

Build targeted user experiences efficiently by using app profiles in multisession apps

If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2 release, you’ll be able to take advantage of the app profile manager capability in multisession apps.
October 12, 2020

2 min read

Build automated tests quickly with Regression suite automation tool (RSAT) version 2.0

The Regression suite automation tool (RSAT) enables functional power users to record business tasks using the Task recorder in Finance and Operations apps.
September 28, 2020

1 min read

Set administration mode on production environments to avoid impacting users during changes

System administrators no longer need to switch a production environment to a sandbox environment before you place it in administration mode.
News and product updates

June 18, 2020

3 min read

Get the updated toolkit for easier deployment of solution-specific Help content

If you’ve created your own custom solution for Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce, you may be wondering how to connect your own Help content for the solution to the Help pane in the Finance and Operations client.
March 27, 2020

6 min read

Dual-write automates data flow between Dynamics 365 applications and Common Data Service

Microsoft Dynamics 365 business applications are uniquely able to help organizations digitally transform by unifying data and intelligence from employees, customers, operations, and devices into one source, creating many opportunities to use digital feedback loops to adapt and improve.
News and product updates

September 6, 2019

2 min read

Reduce timeouts for cascading transactions

Have you ever tried to assign an account to a new owner only to have the system lock up and timeout because you have too many child records in the cascading transaction set? A new feature is available for preview that will help reduce system timeouts when processing entity updates that use large volume cascading […]
News and product updates

August 29, 2019

1 min read

Microsoft-managed Sandbox Tier-1 (Develop and Test – Single-box) environment periodic maintenance

On a weekly basis, Microsoft may apply needed critical or security updates to the Microsoft operating system or infrastructure on Microsoft-managed Dynamics 365 Finance and Operations Sandbox Tier-1 (Develop and Test – Single-box) machines.
Tips and guides

August 9, 2019

2 min read

Migrate from legacy Service Scheduling to the Service Scheduling on Unified interface

The new Service scheduling on Unified interface is built on top of Universal resource scheduling.
August 6, 2019

1 min read

Psst! Want to build a bot without writing any code?

Have you heard about the new Virtual Agent in a Day program we’re rolling out? This full-day hands-on workshop is designed to help anyone (yes, anyone!) learn to build a fully functional virtual agent with no technical expertise required and with no code.
June 26, 2019

2 min read

Automatically validate your solutions using the PowerApps checker PowerShell Module

A number of customers have automated build and release pipelines and a frequent ask, since announcing the general availability of Solution Checker, is for the ability to run checks outside of the user experience and in an automated manner.
News and product updates

January 9, 2012

4 min read

AX for Retail: Customizing the Retail Transaction Service

[Update: April 18, 2012 – This ability to customize the Transaction Service has been greatly enhanced in AX for Retail 2012.

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