Meet Your Agentic Contact Center
Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for better outcomes.
Marketer
Stay ahead in the marketing world with insights, tips, and updates from Microsoft Dynamics 365. Discover how to leverage cutting-edge tools to enhance your campaigns, drive engagement, and achieve better results.
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Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. -
Optimize your email marketing campaigns with advanced analytics features
As a marketer, the key to optimize your email performance lies in understanding your customers. -
Boost seller productivity with document summary by Copilot in Dynamics 365 Sales
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. -
Beyond open rate: Rethinking email marketing metrics
In email marketing, tracking metrics has been the key to understanding and improving campaign effectiveness. -
Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely
The world is getting noisier, which makes it harder to earn customer attention. -
Announcing unlimited application installs in Dynamics 365 Customer Insights
We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. -
Empowering Business innovation for modernizing Retailers and manufacturers with Copilot: Unleashing Dynamics 365 Commerce investments for 2024 Wave 1
Dynamics 365 Commerce is a comprehensive omnichannel solution that empowers retailers to deliver personalized, seamless, and differentiated shopping experiences across physical and digital channels. -
Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23
The unveiling of the D365 Warehouse Mobile App’s latest iteration, version 2. -
The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived!
The world of e-commerce has undergone a massive transformation over the past few years, and it’s all thanks to the revolutionary concept of composable commerce. -
Transition to real time journeys – the time is now
Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences. -
Deliver higher-impact experiences with better data quality and configuration with Copilot
In today’s data-driven world, businesses rely on customer data to fuel their marketing strategies.
