Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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News and product updates

July 9, 2019

2 min read

The Dynamics 365 for Marketing July 2019 update is available now

The July 2019 update of Dynamics 365 for Marketing is now released and available to all customers! This update includes a few new features, plus plenty of performance and stability improvements.
Thought leadership

July 9, 2019

4 min read

Financial services: How to leverage data to strengthen customer loyalty

The landscape of modern banking has changed dramatically in the past decade.
Thought leadership

July 3, 2019

5 min read

Why personalization is key to surviving today’s retail market

The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before.
News and product updates

July 2, 2019

1 min read

Dynamics 365 Customer Insights release for July 2019

The Dynamics 365 Customer Insights team is happy to announce the availability of the July release.
News and product updates

June 13, 2019

5 min read

The Dynamics 365 for Marketing June 2019 update is now available

The June 2019 update of Dynamics 365 for Marketing is released and available for customers to install or update to starting now! This update includes several new complete features, previews of a few upcoming AI features, plus plenty of performance and stability improvements.
News and product updates

June 7, 2019

2 min read

Dynamics 365 Customer Insights at Microsoft Business Applications Summit

Are you attending Microsoft Business Applications Summit in Atlanta next week? Check our sessions to get a deep dive on Customer Insights and see demos of upcoming new experiences.
News and product updates

June 5, 2019

5 min read

Dynamics 365 Customer Insights – June 2019 release notes

The Dynamics 365 Customer Insights team is happy to announce the availability of our June release.
Thought leadership

May 23, 2019

5 min read

Customer data platform: A key to personalized experiences

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with.
News and product updates

May 16, 2019

2 min read

[Updated] Microsoft is updating all customers to the April 2019 release of Dynamics 365 for Marketing

Continuing towards our goal of having all customers on the latest available version of Dynamics 365, we will soon be updating all customers running prior versions of Dynamics 365 for Marketing to the April 2019 release.
Thought leadership

May 13, 2019

1 min read

Podcast: Know what your consumers say, seek, and feel

Business professionals such as product owners, marketers, and sellers are looking to find the right insights about their consumers.
Events

May 1, 2019

4 min read

Sneak Peek: Dynamics 365 + Power Platform at Microsoft Build

Next week, thousands of developers will gather in Seattle, WA for Microsoft Build, our premier event to explore new and upcoming technologies, gain hands-on experience, and level up development skills.
News and product updates

April 12, 2019

6 min read

Use Microsoft Flow to automate tasks in Dynamics 365 for Marketing

In this blog, you’ll find the following sections to help you use Microsoft Flow to automate tasks in Dynamics 365 for Marketing: Prerequisites Scenario description Solution Prepare Dynamics 365 for Marketing Create a Microsoft Flow to automate segment creation End-user experience Taking it further Prerequisites The solution proposed in this blog has the following prerequisites: […]

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