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Dynamics 365

Dynamics 365 Customer Insights at Microsoft Business Applications Summit

Are you attending Microsoft Business Applications Summit in Atlanta next week? Check our sessions to get a deep dive on Customer Insights and see demos of upcoming new experiences.

Customer insights at Microsoft Business Applications Summit

Dynamics 365 AI: Making Artificial Intelligence real for your organization with Sales and Customer Insights

Be the AI expert for your company! In this session, we’ll cover the new Dynamics 365 Sales Insights and Dynamics 365 Customer Insights applications: join us to configure Sales Insights and build your first unified customer profile! Connect siloed data sources and gain a 360-degree view of your customer to derive insights that power your everyday business processes.

Pre-Day workshop

Sun 9:00 AM – 4:30 PM


Building C – Level 3 – Room C301


Microsoft Dynamics 365 for Customer Insights: Technical deep dive

Are you looking at ways to unify disparate data to gain a 360-degree view of customers across marketing, sales and service? During the technical deep dive, we showcase technologies and applications that can be used to BYOD, derive insights, and take action. Our Microsoft technical experts show you how to: o Import and unify data from various data sources – internal and third party o Enrich these unified profiles with proprietary Microsoft signals and AI models o Generate customer segments, insights, and KPIs that power business processes o Leverage extensibility of the Microsoft Power Platform to drive actions directly from your business applications.

Mon 10:40 AM – 11:00 AM


Building C – Level 1 – Exhibit Hall C3 (Theater 5)


Microsoft Dynamics 365 for Customer Insights: Unify your customer data to power personalized experiences

Customer-centricity is a business imperative and improving the overall customer experience a top priority, but delivering connected experiences can be challenging given the systems and data are often siloed in ways that mirror organizational structures. The ability to effectively personalize at scale requires a complete, unified view of customers across marketing, sales, and service. Realize the full potential of your customer data with a self-service solution that intelligently transforms fragmented data into a complete view of customers. Learn how to unlock insights to power your business processes and deliver personalized experiences that help you retain and grow your customers.

Mon 1:00 PM – 2:00 PM


Building C – Level 3 – Room C302


Microsoft Dynamics 365 Customer Insights in action: Turn your customer data into intelligent insights and actions

Join this session to see real-world examples of how companies can usher in dynamic new customer insights by bringing together marketing, sales, and service in entirely new ways. We go in-depth on how you can create a 360-degree view of your customers by eliminating data silos, connecting and mapping customer records, reconciling customer identity across systems and enabling seamless experiences, all from within a self-serve, click-based user interface.

Tue 12:30 PM – 12:50 PM


Building C – Level 1 – Exhibit Hall C3 (Theater 4)