How to ignore travel time when searching for resource availability
The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability.
Dynamics 365 Customer Service
Explore the latest in Dynamics 365 Customer Service. Learn how AI and automation can help enhance customer interactions and streamline service operations.
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How to change advanced settings for the Schedule Assistant
There are advanced settings in the filter control that allow you to change the behavior of the Schedule Assistant. -
Dynamics 365 Customer Service Insights is now Generally Available
Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. -
Announcing new capabilities in Dynamics 365 Customer Service Insights
Applies to: Dynamics 365 Customer Service Insights Dynamics 365 Customer Service Insights enables you to quickly connect to your customer service data and use out-of-the-box AI-powered insights to take informed action to increase customer satisfaction. -
Release Notes for User Session Timeout Management
Applies to Dynamics 365 for Customer Engagement apps version 9. -
Two essential webinar series for customer service and SMB professionals
Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. -
Customer service webinar series: Optimizing the customer service agent
We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. -
Get started with Dynamics 365 Service Scheduling
The new scheduling experience in Customer Service Hub is now live.
