Dynamics 365 Field Service

Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service. Stay informed on tools and strategies to enhance your service delivery and exceed customer expectations.

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Dynamics 365 Field Service

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News and product updates

October 27, 2023

4 min read

Transform technician experience with the new Field Service Mobile UX

This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half!
Events

October 25, 2023

5 min read

Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform

Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.
Customer stories

October 24, 2023

5 min read

Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service

With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.
October 11, 2023

5 min read

Introducing multiple recurrence support for the work hour calendar in Universal Resource Scheduling (URS)

With the latest feature in D365 Field Service, you can easily accommodate different work schedules, holidays, and special events in your organization.
Customer stories

September 28, 2023

4 min read

Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services

In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands.
Tips and guides

September 27, 2023

5 min read

Working With Field Service Mobile Customizations

The Power Platform also offers significant customization opportunities in Field Service Mobile.
Customer stories

September 7, 2023

7 min read

From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing

Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications.
Thought leadership

August 17, 2023

4 min read

3 ways mixed reality empowers frontline workers

By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer.
Customer stories

August 17, 2023

4 min read

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

The era of AI is here, and it’s transforming how companies service customers in the field.
News and product updates

August 9, 2023

7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Delivering exceptional service is key for building customer preference and loyalty.
Customer stories

August 2, 2023

6 min read

The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers

Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.
Thought leadership

July 31, 2023

4 min read

How to improve business KPIs with Connected Field Service

How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service.

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