Using AI to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.
Dynamics 365 Field Service
Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service. Stay informed on tools and strategies to enhance your service delivery and exceed customer expectations.
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Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. -
What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1)
Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7. -
Release Notes for Field Service Mobile app version 11.3 and mobile project template version 1.0.2735
Field Service Mobile: Version 11. -
Block time off for resources on the schedule board without changing the working hours
I was recently chatting with a dispatcher who expressed that they would like to block time off on the schedule board for resources without needing to interact with the working hours. -
6 tips for global versus local changes – Universal Resource Scheduling
In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. -
Enhancements and Bug Fixes for Field Service Version 7.5.13.73
Applies to: Field Service version 7.5.13. -
Enhancements and Bug Fixes for Field Service Version 8.8.3.533
Applies to: Field Service version 8.8.3. -
Announcing the timeline to move to Unified Interface
Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. -
Scheduling versus dispatching – Universal Resource Scheduling
Depending on your organization, you might create bookings and want them to immediately appear on your field technicians’ mobile devices. -
9 tips to maximize your screen real estate on the schedule board
The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. -
Device Readings (visualizations) with Field Service & IoT is now available in preview
We are excited to announce the preview availability of Device Readings, a new experience that provides compelling visualizations in Connected Field Service (CFS) by leveraging the power of IoT.
