Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations
Delivering exceptional service is key for building customer preference and loyalty.
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AI-powered innovations enhance customer service with 2024 release wave 1
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. -
Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. -
Monitor Copilot responses in Dynamics 365 Customer Service
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses. -
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024. -
Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service
Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. -
New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1
Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. -
Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform
At Microsoft, trust is the foundation of everything we do. -
Introducing timeline highlights powered by generative AI
Streamlined timeline highlights revolutionize the way users interact with essential activities such as emails, notes, appointments, tasks, phone calls, and conversations. -
Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights
In the ever-evolving landscape of generative AI, a copilot isn’t just a companion that makes tasks that you’re already doing at work easier, but it’s quickly becoming a transformative force reshaping the very core of how things are done. -
Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile
Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. -
Maximize efficiency with forecasting in Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service brings a powerful forecasting feature that empowers businesses to predict and manage their service volumes and agent demands effectively.
