CRM

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Tips and guides
November 10, 2023
4 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 3

In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.

Photographer: Brooke Duthe Location: New Orleans, LA Green Coast Enterprises Will Bradshawm Co-Founder Captured: December 2016 Usage Rights: Global Perpetuity

Tips and guides
November 8, 2023
5 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 2

In this second part we will go through some of the configuration and best practices for a successful offline rollout.

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November 8, 2023
3 min read

Microsoft is a Leader in The Forrester Wave™: Sales Force Automation, Q3 2023

Selling is all about relationships. We hear a lot these days about the disconnect that our increasingly digital world can create.

Customer service agents sitting with headsets at laptops smiling.

News and product updates
November 7, 2023
2 min read

Embrace agent availability to reduce customer wait times

In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availability.

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Analyst reports
November 7, 2023
5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.

Tips and guides
November 6, 2023
5 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 1

This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the ‘Offline’ mode.

News and product updates
November 2, 2023
3 min read

New sales capabilities in 2023 release wave 2—Helping sellers work smarter

AI is revolutionizing the way sellers operate, enabling them to work smarter, not harder and achieve fantastic results.

News and product updates
October 31, 2023
2 min read

Enhance agent efficiency and flexible work distribution with capacity profiles

The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workloads.

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News and product updates
October 31, 2023
4 min read

Extend your existing Dynamics 365 Supply Chain Management application to unlock a new AI powered B2B digital selling experience with Dynamics 365 Commerce.

Dynamics 365 gives us the cloud-based architecture we require to support the growth requirements of the business.

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News and product updates
October 30, 2023
5 min read

AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2

As we continue to push the boundaries of what’s possible with AI, we’re delighted to give you a sneak preview of the new features releasing as part of 2023 release wave 2.

Photo of a man wearing an orange vest in a warehouse who is doing inventory on his mobile phone.

News and product updates
October 27, 2023
4 min read

Transform technician experience with the new Field Service Mobile UX

This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half!

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News and product updates
October 26, 2023
5 min read

Release wave 2: Transforming customer experiences with generative AI and Microsoft Dynamics 365

In business applications, we’re using generative AI to break down silos and bridge gaps between data, insights, and people so sellers, marketers, and customer experience (CX) professionals can deliver exceptional experiences across the entire customer journey, seamlessly.

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