Improve seller productivity with a sales cadence
In sales, planning is everything. However, many sales reps lack a detailed plan on how to follow up with prospects.
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The evolution of retail store into an experience center
With more and more customers looking to digital channels for product information, feedback, and insights, the role of the store is changing from a place that simply houses and transacts products to another integral step in building and differentiating customer experience. -
Dynamics 365 helps build the retail supply chain of the future
Dynamics 365 Supply Chain Insights is now part of Microsoft Supply Chain Center, which is available in preview starting November 16, 2022. -
Bridging the omnichannel gap in retail with Dynamics 365
Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a strategy that has become table stakes for most retailers. -
Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms
Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. -
Dynamics 365 Marketing approaches responsible AI with intention
At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. -
Engage with customers in Dynamics 365 Customer Service Community Preview
Organizations need to interact with their customers to solicit feedback on products and services. -
Achieving personalized engagement in Business to Business organizations
The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. -
Shaping the future of retail with Microsoft Customer Experience Platform
Today, nothing is certain for brands. Standing still means falling behind. -
Use diagnostics to optimize unified routing for your call center
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you’ll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service. -
Use intelligence to transform routing of service delivery requests
Any call center that uses unified routing is going to notice gains in efficiency. -
The most important customer experience metrics (that you’re not tracking yet)
Marketing professionals go to great lengths to understand customers.
