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Customer stories

April 12, 2021

4 min read

Transforming manufacturing operations with Dynamics 365 Remote Assist

Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler.
News and product updates

April 9, 2021

2 min read

Knowledge management enhancements increase agent efficiency

Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly.
News and product updates

April 8, 2021

9 min read

Introducing new capabilities to transform customer service and field service

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits.
News and product updates

April 7, 2021

6 min read

Highlights of the Dynamics 365 Marketing 2021 release wave 1

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game.
Thought leadership

March 25, 2021

3 min read

Utilize surveys to understand data in your customer data platform

Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions.
News and product updates

March 23, 2021

1 min read

Webinar: See what’s new in Dynamics 365 Field Service 2021 release wave 1

Join us for a 90-minute webinar on April 8 at 9 AM Pacific Time to learn about the new capabilities in Dynamics 365 Field Service 2021 release wave 1, including: A simplified set-up experience.
News and product updates

March 2, 2021

10 min read

Announcing new Dynamics 365 capabilities at Microsoft Ignite

2020 was a wake-up call for every business.
News and product updates

March 2, 2021

8 min read

Dynamics 365 and Microsoft Teams: extend collaboration across teams

Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work.
News and product updates

March 2, 2021

6 min read

Drive personalized interactions with real-time customer journey orchestration

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America.
Thought leadership

February 22, 2021

2 min read

4 principles of successful voice of the customer programs

Understanding your customers starts with gathering their feedback.
Thought leadership

February 16, 2021

4 min read

Top 3 customer data platform trends for 2021

Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming.
Thought leadership

February 11, 2021

5 min read

Building customer relationships through relevant and unified personal experiences

Retail used to look different. It was local; it was a relationship.

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