Discover the latest innovations for Dynamics 365 Business Central
Dynamics 365 Business Central provides a connected cloud business management solution for growing small and midmarket organizations.
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Transforming manufacturing operations with Dynamics 365 Remote Assist
Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. -
Knowledge management enhancements increase agent efficiency
Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly. -
Introducing new capabilities to transform customer service and field service
Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. -
Highlights of the Dynamics 365 Marketing 2021 release wave 1
Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. -
Utilize surveys to understand data in your customer data platform
Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions. -
Webinar: See what’s new in Dynamics 365 Field Service 2021 release wave 1
Join us for a 90-minute webinar on April 8 at 9 AM Pacific Time to learn about the new capabilities in Dynamics 365 Field Service 2021 release wave 1, including: A simplified set-up experience. -
Announcing new Dynamics 365 capabilities at Microsoft Ignite
2020 was a wake-up call for every business. -
Dynamics 365 and Microsoft Teams: extend collaboration across teams
Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work. -
Drive personalized interactions with real-time customer journey orchestration
We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America. -
4 principles of successful voice of the customer programs
Understanding your customers starts with gathering their feedback. -
Top 3 customer data platform trends for 2021
Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming.
