Building customer relationships through relevant and unified personal experiences
Retail used to look different. It was local; it was a relationship.
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Enable digital selling with the sales accelerator in Dynamics 365 Sales
Sales accelerator, a digital selling capability of Dynamics 365 Sales, helps sellers to engage with customers on their preferred channels using integrated email and phone calling. -
The power of CDPs: building customer trust and loyalty in retail
Truly engaged, always connected The events of 2020 have left a lasting impact on the retail industry and retailers are fueling rapid innovation with development and rollout of new technologies. -
Enable a new level of B2B digital sales excellence with Dynamics 365 Commerce
Truly engaged, always connected At this year’s NRF, many retailers are taking the time to reflect on the learnings from 2020 and the road ahead for 2021. -
NRF 2021: enabling retailers to reimagine the road ahead with Microsoft Business Applications
Truly engaged, always connected The past year has brought complex challenges for retailers of every size, and in response many have quickly pivoted their businesses to adjust. -
Forget about forgetting with the latest update to action items in conversation intelligence
With this update to action items, you can focus on what really matters—being more engaged in the conversation and gaining the customer’s trust. -
Enable the Dynamics 365 Sales Preview mobile app in Advanced Settings
Although it may seem counter-intuitive, now that many people are working from home at least some of the time, having a streamlined mobile app for your sales team has become critically important. -
How healthcare organizations can share information securely
With the global disruption of the pandemic, healthcare organizations are particularly challenged to promote telehealth services and engage patients and providers while adhering to strict compliance and security regulations. -
Unify ecosystem-wide data with a flexible customer data platform
In today’s digital economy, delivering an exceptional customer experience across every touchpoint has quickly become a competitive differentiator. -
Tips for setting up sales forecasting in Dynamics 365 Sales
Learn some best practices for using forecasting capabilities in Dynamics 365 Sales to help simplify creating accurate forecasts, even during rapidly changing conditions. -
Using activity data to improve opportunity scoring predictions in Dynamics 365 Sales
We have developed new capabilities in Dynamics 365 to discover email messages, meetings, and phone call activities related to an opportunity, and then to factor these signals into the score. -
Why you should select an integrated platform for MarTech needs
When building a marketing technology (MarTech) stack, both the best-in-breed and single vendor approaches have their benefits and drawbacks.
