Power Platform

News and product updates
March 16, 2023
4 min read

Copilot in Viva Sales available as thousands of customers adopt next-generation AI in Dynamics 365 Copilot and Power Platform

Since first announcing new AI-powered experiences for Microsoft Viva Sales last month, we’ve given these capabilities a name—Copilot in Viva Sales—and introduced new sales scenarios and updates.

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Events
February 21, 2023
4 min read

Join us for Microsoft Customer Success Day—dedicated to realizing business value with Dynamics 365 and Power Platform

We’re thrilled to invite you to the first-ever Microsoft Customer Success Day, a free virtual conference for Microsoft Dynamics 365 and Power Platform users on March 16, 2023.

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News and product updates
January 25, 2023
8 min read

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023.

Thought leadership
December 5, 2022
6 min read

Essential ways Dynamics 365 and Power Platform help you do more with less

As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity.

Young businesswoman using a laptop at her desk in a modern office.

News and product updates
November 3, 2022
5 min read

2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.

Analyst reports
August 11, 2022
2 min read

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave™: CRM Suites, Q3 2022.

Female small business professional at desk using an Acer Spin 1 device running Microsoft Teams video conference call.

Thought leadership
August 8, 2022
3 min read

The AI-powered contact center, part 1: Create engaging digital experiences

Today’s customers expect more engaging, personalized service experiences from the brands they choose.

Events
July 19, 2022
5 min read

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.

Seller working from home and is on a sales call via Microsoft Teams. Keywords: Dynamics 365; man; hybrid work; business decision maker (BDM); remote work; manager; end user; on the go; Surface tablet; video call; kitchen counter

News and product updates
July 12, 2022
8 min read

2022 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2022 and March 2023.

Map showing path from Lifecycle Services to Power Platform admin center

News and product updates
May 3, 2022
2 min read

Manage Finance and Operations apps in the Power Platform admin center

More and more customers are using process orchestration between their front-office and back-office business applications.

Enterprise office colleagues collaborating in open work space. Keywords: Dynamics 365; operations; man; woman; workers; training

News and product updates
April 21, 2022
6 min read

A year of new connections—thank you Power Platform and Dynamics 365 Communities

Thousands of new relationships, one big community—thank you To all communities, we’d like to say thank you.

Woman in the kitchen with HP Elite Dragonfly laptop. Keywords: remote work, remote working, work from home, working at home, home office

News and product updates
January 25, 2022
8 min read

2022 release wave 1 plans for Dynamics 365 and Power Platform now available

Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2022 and September 2022.

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