New! Dynamics 365 Virtual Agent for Customer Service is available for preview
It is with great pleasure that we’re announcing availability of the public preview of Dynamics 365 Virtual Agent for Customer Service.
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Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.
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Podcast: Know what your consumers say, seek, and feel
Business professionals such as product owners, marketers, and sellers are looking to find the right insights about their consumers. -
Deliver better experiences with Dynamics 365 Customer Service Insights
It’s my pleasure to announce the general availability of Dynamics 365 Customer Service Insights. -
Microsoft Dynamics 365 Fraud Protection public preview is now available
We are pleased to announce the Dynamics 365 Fraud Protection public preview is now available! With Dynamics 365 Fraud Protection we’re providing a cloud-based service for online merchants to help increase revenue, lower fraud-related costs, and improve customer experience. -
Announcing new capabilities in Dynamics 365 Customer Service Insights
Applies to: Dynamics 365 Customer Service Insights Dynamics 365 Customer Service Insights enables you to quickly connect to your customer service data and use out-of-the-box AI-powered insights to take informed action to increase customer satisfaction. -
Microsoft Dynamics 365 Customer Insights is now generally available
We are pleased to announce that Microsoft Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights […] -
April 2019 Release launches with new AI, mixed reality, and 350+ feature updates
Today, we officially kick off the release of a six-month wave of more than 350 new capabilities, feature updates and applications across Dynamics 365 and the Power Platform. -
Growing the Microsoft and Adobe cloud partnership
Last week, I had the opportunity to spend two days at the Adobe Summit, where our longstanding partnership with Adobe grew deeper and stronger. -
Unlock next at Microsoft Business Applications Summit 2019
Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. -
Microsoft Dynamics 365 Customer Insights is now available in public preview
We are pleased to announce that Dynamics 365 Customer Insights is now available for public preview! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data, whether it’s from transactional, observational, or behavioral sources, to gain a single view of customers and derive insights that drive […] -
New AI, mixed reality business solutions lead the way for Microsoft Dynamics 365
Today at Microsoft Business Forward in Paris, France we connected with hundreds of global business leaders to share our vision for Microsoft Business Applications. -
Introducing the Savvy Business Leaders podcast series
Savvy Business Leaders is a five-episode thought leadership podcast series featuring industry-leading influencers and some of the leading brands tackling emerging business challenges facing leadership teams today.
