A day in the life: The AI enabled field service organization
Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem.
AI
Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.
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Introducing the Dynamics 365 Spring 18 update!
Digital transformation is washing across every industry presenting an opportunity for every business to use data and intelligence to transform their customer relationships. -
Dynamics 365 is first SaaS solution granted JAB High P-ATO
Dynamics 365 Government achieves FedRAMP High P-ATO from JAB; only SaaS to achieve authorization from JAB at high impact level. -
Announcing Microsoft Dynamics 365 Business Central: greater impact with an end-to-end view
In the era of digital transformation, change is the new normal and a dramatic evolution is underway across industries. -
Conversations about Business Applications: Momentum and progress
Over the past several weeks, I’ve had an opportunity to spend quality time with several customers, partners, and industry analysts. -
Microsoft positioned to lead in AI-led customer engagement according to Forbes.com
CRM, for many organizations, has long been about a focus on sales management and less on seller empowerment. -
Helping customers compete and accelerate innovation with the cloud, AI and a new approach to Talent
Ever since the mainframe, customers have been dealing with business apps that were little more than forms, over siloed data, tied to monolithic CRM and ERP suites that were hard to customize. -
Modernizing Business Process with Cloud and AI
The world is awash with digital transformation. -
How to take advantage of three technologies transforming retail
From artificial intelligence to the Internet of Things, cutting-edge technology is transforming retail for retailers and customers alike. -
16 Startling Statistics Forecasting the Future of Artificial Intelligence
“Cortana?” “I’m listening…” “Define artificial intelligence. -
6 ways to improve customer service in your field service organization
For years, businesses have believed that the power of their brand could overcome most obstacles. -
Why Dynamics 365 is a game changer
When we announced Dynamics 365 earlier this year, Takeshi Numoto , Corporate Vice President, Microsoft Cloud + Enterprise, described a better world for business everywhere.
