AI

Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.

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Events

March 25, 2024

2 min read

Explore the next wave of AI innovation at the Microsoft Business Applications Launch Event

Join Microsoft product leaders and engineers on April 10, 2024 for an in-depth look at the latest AI features and capabilities in Dynamics 365 and Microsoft Power Platform.
Analyst reports

March 11, 2024

4 min read

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved.
News and product updates

March 4, 2024

7 min read

AI in CRM and ERP systems: 2024 trends, innovations, and best practices

The time has come to think about AI as something much more than a technological tool.
News and product updates

February 29, 2024

6 min read

Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365

We’re announcing the public preview of Microsoft Copilot for Finance, a game-changer for finance professionals and the newest role-based extension of Microsoft Copilot.
Customer stories

February 14, 2024

4 min read

Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories

In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers’ expectations and staying relevant.
News and product updates

February 1, 2024

6 min read

Microsoft Copilot for Sales and Copilot for Service are now generally available

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on.
News and product updates

January 25, 2024

6 min read

2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024.
Thought leadership

January 23, 2024

6 min read

Embrace cloud migration with Microsoft Dynamics 365

In this blog, we discuss how the shift to cloud solutions empowers organizations to tackle challenges and thrive in a demanding era.
December 20, 2023

2 min read

What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2

What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2.
Thought leadership

November 30, 2023

4 min read

Transform the way work gets done with Microsoft Copilot in Dynamics 365 Business Central

In the rapidly evolving AI landscape, Microsoft Dynamics 365 Business Central is taking the lead with innovations that have equipped more than 30,000 small and medium-sized businesses to work smarter.
Analyst reports

November 28, 2023

4 min read

Copilot in Dynamics 365 Field Service helps take field support to the next level

One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work.
News and product updates

November 16, 2023

5 min read

Microsoft Copilot brings generative help and guidance into Dynamics 365 Supply Chain Management

Microsoft Copilot for finance and operations apps with its In-app help guidance in Dynamics 365 Supply Chain Management represents a significant step in enhancing user experience.

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