Business Chat | 11A: Local explanations

Business Chat makes clear why it did what it did (Guideline 11) by providing a local explanation (Pattern 11A) when it shows an excerpt from a relevant email that it used to ground its response.

Business Chat shows a summary of developments related to Fabrikam to the user. The first point it generates in the summary is Mona sent an urgent email saying there is a problem with the lead time in the agreement. To ground this point, it shows an excerpt from the email 2023 Fabrikam Agreement that contains the text there is a problem with the lead time in the agreement.
Image captured March 2023 (source)

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Guideline 11 > Pattern 11A

Pattern 11A: Local explanations