Frequently asked questions
Learn more about our nonprofit product donations and discounts
Q. How can Microsoft help my organization?
Q. How do I apply for the nonprofit programs available to my organization?
Q. Who is TechSoup?
Q. How do I get help installing and using my Microsoft software?
Q. What training is available to learn how to use Microsoft software that I have received through a grant, downloaded online, or already have installed on my PC?
Q. Does Microsoft have a hardware donation program?
Q. What Microsoft products and services are available in my country?
Microsoft provides nonprofit discounts and donations in over 200 countries worldwide. Product availability for nonprofits aligns with Microsoft commercial product availability with the exception of new Surface hardware offers which are only available in Australia, Belgium, Canada, France, Germany, Japan, Netherlands, Sweden, Switzerland, United Kingdom, and the United States. Refurbished Surface devices are only available in the United States and Canada. Our goal is to deliver purchasing experiences that offer customers the flexibility to access nonprofits offers whether they choose to buy on their own, through Microsoft, or through our certified partners—flexible options include Enterprise Agreement, Cloud Solution Providers, and Open Charity Licensing. To learn more about the specific products, services, and purchasing options available in your country, complete the verification process via our nonprofit portal.
Q. What determines the pricing for nonprofit products and services from Microsoft?
Q. What can I expect when I buy through a Microsoft partner?
Q. What are the eligibility requirements for the Microsoft nonprofit programs?
Q. Which persons affiliated with the nonprofit organization are eligible to receive donated or discounted user licenses?
Q. How can I license volunteers in my nonprofit?
If your nonprofit has general volunteers that do not meet the user eligibility criteria, and that you would like to invite to collaborate with your staff and employees as external guests, you can invite these external users to sign into your site and resources using a personal Microsoft account.Q. How is eligibility for these programs determined?
Microsoft has partnered with TechSoup to validate nonprofit organizations. As part of the process, TechSoup reviews your organization's mission and activities. TechSoup uses publicly available and locally relevant information as well as information you will provide during registration and compares it with the eligibility criteria for Microsoft's offerings to nonprofits.
Q. How long does it take to receive eligibility validation?
Q. How long does eligibility last?
Q. Can a nonprofit submit an appeal if denied?
Q. What is Microsoft's anti-discrimination policy?
Q. Is my organization required to provide evidence of compliance with Microsoft's anti-discrimination policy to be eligible to participate?
Q. We are a religious organization, but we do not know if we are exempt from laws that prohibit discrimination. How can we know for sure?
Q. How do I access Microsoft 365, Office 365, Dynamics 365, Enterprise Mobility + Security, and Power BI?
Q. Where do I go for support for cloud services?
Q. Is Yammer included in Office 365 Nonprofit?
Q. If I'm approved for cloud service offers, can I still purchase commercial offers?
Yes. A nonprofit that has become eligible for Office 365 Nonprofit offers can purchase both commercial and nonprofit offers going forward.
Q. Is there a limit on the number of Office 365 Nonprofit E1 seats that I can assign?
Q. How has the Azure donated credits offer changed?
The Azure donation offer has been modified in response to feedback from our nonprofit customers. The total donation value of Azure services available with this offer is still valued at $5,000 (USD), but will now include an Azure Active Directory Premium donation via a donated Enterprise Mobility + Security E3 subscription valued at $1,500 (USD). Thus, our Azure credit offer will include $3,500 (USD) for any Azure services in your Azure Admin Portal, and 50 licenses of donated Enterprise Mobility + Security E3 available through your O365 Admin Portal.
Q. What Azure services can I utilize with the $3,500 (USD) credits?
Q. Can I choose where my data is hosted?
Q. What happens after this credit runs out?
Q. Is this an annual credit?
Yes. As long as your nonprofit remains eligible, you can reapply each year.
Q. How do I renew the Azure Credit each year?
Q. Can I apply this credit towards other Microsoft Products?
Q. Is the $3,500 (USD) credit split up over 12 months?
Q. What is the best way to request support?
Q. What happens at the end of the year if I have not used up my $3,500 (USD) in credits? Do they rollover to next year?
Q. Does the credit cover taxes?
Q. Is it a cash grant?
Q. Is support included?
Q. Why are you asking for a credit card?
Q. How do I validate that my usage is being billed towards my $3,500 (USD) credit from Microsoft, and not my credit card?
Q. Is ExpressRoute covered?
Q. Can I purchase Azure Active Directory Premium with this credit?
Q. If we have already purchased Azure, can we apply the credit to that agreement, or will we need to have a separate subscription?
Q. Do I need a Microsoft Account?
Q. What is Dynamics 365?
Q. Do I have to purchase all of the apps under Dynamics 365 or can I choose what I need for my organization?
Q. Is there nonprofit/charity pricing available for support?
Q. What is the path to Dynamics 365 for existing online and on-premises customers?
Q. Where can I get more info?
Q. How can I get free or donated Microsoft software?
Q. What if my organization is not eligible for a software donation or discount? What are our other options?
Q. Is there a limit on how much software my organization can receive?
Q. What is the TechSoup admin fee?
Q. Does Microsoft provide software donations internationally?
Q. Does Microsoft provide grants for the full versions of Windows operating systems?
Volume software discounts
Q. How can my nonprofit organization access volume software discounts?
Q. How has the process changed from the previous charity sales site?
Q. Is the volume software discounts program available in my country?
Q. Will nonprofits that are currently eligible need to register and send the reseller a new eligibility verification approval email?
Q. What happens if I lose my status as an eligible nonprofit organization?
Q. Is there anything keeping a reseller from submitting an order without having the eligibility verification approval from the nonprofit?
Q. Does a reseller need to do anything different to submit/process an order for a validated Nonprofit?
Q. What is a unilateral license?
Q. Where is unilateral license available?
Q. What are the terms of the unilateral software licensing program?
Q. What are the eligibility criteria for the unilateral software license program?
Q. How is eligibility for the unilateral license program verified?
Q. Why has Microsoft established this program?
Q. Are government-owned media enterprises covered?
Q. What products will be covered by the program?
Q. How should an NGO or media organization enroll?
Q. What if an NGO or media organization would like additional software?
Q. Does the unilateral license have retroactive force?
Q. How long will the unilateral license program last? What's next?
Q. How do I get a cash grant from Microsoft?