Frequently asked questions

Learn more about our nonprofit product donations and discounts

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Q. How can Microsoft help my organization?

Microsoft offers donated and discounted products for eligible nonprofit organizations, including cloud services like Office 365, Azure and Dynamics 365, Surface hardware, and on-premises software. Local Microsoft offices also regularly hold training events to help nonprofits better use technology and learn how technology can deepen the impact of their organizations. Please note that not every program may be available in every country.

Q. How do I apply for the nonprofit programs available to my organization?

First, review our eligibility guidelines and then get started by applying for a product donation or discount.
Q. Who is TechSoup?
TechSoup and its international network of 65 other partner organizations help Microsoft in facilitating software donations for nonprofits, charities, and NGOs in 236 countries and territories. This includes quickly and reliably verifying an organization's nonprofit status. Serving as a dynamic bridge between civil society and corporate donor partners like Microsoft, TechSoup provides transformative technology products, knowledge, and services that enable people to work together toward a more equitable world. Learn more about TechSoup.
Q. How do I get help installing and using my Microsoft software?
Microsoft encourages you to work with a partner in your country whose mission is to serve other nonprofits in building organization and technology capacity, such as nonprofit partners TechSoup and Tech Impact.
Q. What training is available to learn how to use Microsoft software that I have received through a grant, downloaded online, or already have installed on my PC?
Microsoft has partnered with TechSoup to create the Digital Skills Center for Nonprofits, which is a collection of training courses designed to help nonprofits make the most out of the Microsoft software they own. Local Microsoft offices regularly hold training events to help nonprofits better use technology and discuss how technology can help improve their organizations.
Q. Does Microsoft have a hardware donation program?
Currently, we do not have a hardware donation program. However, the resources below offer additional information as to how Microsoft and our partners provide low-cost computers and hardware to eligible nonprofits.
 
Q. What Microsoft products and services are available in my country?
Microsoft provides nonprofit discounts and donations in over 200 countries worldwide. Product availability for nonprofits aligns with Microsoft commercial product availability with the exception of new Surface hardware offers which are only available in Australia, Belgium, Canada, France, Germany, Japan, Netherlands, Sweden, Switzerland, United Kingdom, and the United States. Refurbished Surface devices are only available in the United States and Canada. Our goal is to deliver purchasing experiences that offer customers the flexibility to access nonprofits offers whether they choose to buy on their own, through Microsoft, or through our certified partners—flexible options include Enterprise Agreement, Cloud Solution Providers, and Open Charity Licensing. To learn more about the specific products, services, and purchasing options available in your country, complete the verification process via our nonprofit portal.

Q. What determines the pricing for nonprofit products and services from Microsoft?

Microsoft realizes that predictable pricing is critical to strategic IT planning. To provide nonprofits transparency and help with IT planning, our approach is to provide up to a 75% discount on core SKUs for cloud and on-premises products, and up to a 60% discount on premium SKUs. Exact pricing may vary by purchase channel due to value added partner services and additional support levels offered to nonprofits.
Q. What can I expect when I buy through a Microsoft partner?
If purchasing through a Microsoft Partner, you will be offered value added services, which can include consulting services, deployment and migration services, management services, and providing training and support for your staff.

Program eligibility

Q. What are the eligibility requirements for the Microsoft nonprofit programs?
Nonprofit and nongovernmental organizations must:
 
  • Hold recognized, legal charitable status as defined in their countries;
  • Operate on a not-for-profit basis;
  • Have a mission to benefit the broader community;
  • Attest to Microsoft's anti-discrimination policy;
  • Only assign licenses to eligible staff;
  • Only use the licenses for their organization and not license partner, affiliate, or sister organizations.
 
Please visit the eligibility page for more details.
Q. Which persons affiliated with the nonprofit organization are eligible to receive donated or discounted user licenses?
Nonprofit donations are permitted only for paid nonprofit employees, and unpaid executive staff who act as leadership for the nonprofit. Nonprofit discounts are permitted for all nonprofit staff and volunteers. Nonprofit beneficiaries, members and donors are NOT eligible for nonprofit licenses and subscriptions. Please visit the eligibility page for more details.
Q. How can I license volunteers in my nonprofit?
If your nonprofit has volunteers that you would like to invite to collaborate with your staff and employees as external guests, you can invite these external users to sign into your site and resources using a personal Microsoft account.

Alternatively, discounted offers are available if you want to provide full Office 365 capabilities, including an organization email address, to your volunteers.
Q. How is eligibility for these programs determined?
Microsoft has partnered with TechSoup to validate nonprofit organizations. As part of the process, TechSoup reviews your organization's mission and activities. TechSoup uses publicly available and locally relevant information as well as information you will provide during registration and compares it with the eligibility criteria for Microsoft's offerings to nonprofits.
Q. How long does it take to receive eligibility validation?
We strive to make eligibility determinations as quickly as possible, and the process can take up to 20 business days. This timeframe can vary depending on nonprofit responsiveness to requests for additional documentation and country requirements.
Q. How long does eligibility last?
Once a nonprofit organization is validated as eligible, this status will be in effect for a two-year period. At the end of this period, your organization must be revalidated to retain eligibility.
Q. Can a nonprofit submit an appeal if denied?
Please review the eligibility guidelines for your country. If you still have questions, you can contact us. Please select issue category “eligibility” and issue subcategory “why nonprofit was denied eligibility” in the form.
Q. What is Microsoft's anti-discrimination policy?
Microsoft values and respects individual and cultural differences and is committed to providing an inclusive environment that is welcoming and free from discrimination.
 
Therefore, organizations are not eligible to participate in the Microsoft nonprofit program if they have a policy or mission of discrimination in hiring, compensation, promotion, termination, retirement, training, programs, and/or services based on race, color, sex, national origin, religion, age, disability, gender identity or expression, marital status, pregnancy, sexual orientation, political affiliation, union membership, or veteran status. The only exception to this policy is for religious organizations that are exempt from laws that prohibit such discrimination.
Q. Is my organization required to provide evidence of compliance with Microsoft's anti-discrimination policy to be eligible to participate?
Microsoft expects organizations to honestly and accurately certify the anti-discrimination statement during the eligibility validation process. Microsoft does not require nor collect evidence of compliance with the anti-discrimination policy, nor does Microsoft make legal judgments of the accuracy of the certification or applicability of anti-discrimination law to your organization's practices. As always, however, Microsoft reserves the right to grant or deny an organization's application or participation at any time, for any reason.
Q. We are a religious organization, but we do not know if we are exempt from laws that prohibit discrimination. How can we know for sure?
The laws or exemptions that apply to your organization depend on your organization and its practices. Some commonly considered issues include hiring based on religious affiliation or beliefs (under Title VII to the Civil Rights Act of 1964) and the U.S. Supreme Court decision regarding same sex marriage (Obergefell v. Hodges.) If you are uncertain about how federal anti-discrimination laws may or may not apply to your organization, we suggest contacting an attorney to request a legal opinion.

Cloud Services

Q. How do I access Microsoft 365, Office 365, Dynamics 365, Enterprise Mobility + Security, and Power BI?
Nonprofit organizations that have been validated as eligible can go to the Nonprofit Portal for instructions on how to purchase the nonprofit offers and assign users in the Office 365 admin center.
Q. Where do I go for support for cloud services?
Nonprofit customers should use the standard support channel for Office 365. Details on Office 365 support options are available on the Office 365 support page.
Q. Is Yammer included in Office 365 Nonprofit?
Yammer is included in the Nonprofit E1, E3, and E5 offers, and in the Nonprofit Business Essentials and Business Premium offers. All of the features and software services included in the Enterprise and Business offers are also in the Nonprofit offers, with the exception of dual access rights.
Q. If I'm approved for cloud service offers, can I still purchase commercial offers?
Yes. A nonprofit that has become eligible for Office 365 Nonprofit offers can purchase both commercial and nonprofit offers going forward.
Q. Is there a limit on the number of Office 365 Nonprofit E1 seats that I can assign?
The donation Office 365 Nonprofit E1 offer does have a cap on the number of users you can assign. To assign additional licenses beyond the cap, you need to delete inactive users or contact Support to request additional licenses for your eligible employees and FTE staff.
View the Office 365 Nonprofit FAQ for more information

Microsoft 365 Business Premium

Q: What is the Microsoft 365 Business Premium for nonprofit offer?

Microsoft 365 Business Premium is an integrated solution that brings together the best-in-class productivity of Office 365 with simple device management and security to connect people and information in an intelligent new way. Eligible nonprofits can obtain Microsoft 365 Business Premium with up to 10 seats donated, and then pay just $5 per additional user per month.

Q: Who is Microsoft 365 Business Premium for nonprofit offer intended for?

Microsoft 365 Business Premium was purpose-built for small and medium-sized organizations under 300 users who need a solution that provides their employees with the best-in-class productivity, collaboration, device management, and security solutions to safeguard organization data and assets across devices.

Q: What if I have devices that are licensed for Windows 7, 8, 8.1 Professional or Windows 10 Home?

You can receive up to 50 donated Windows licenses through TechSoup, or purchase discounted Windows licenses from a Microsoft partner. To determine if you need Windows Upgrade or Windows Get Genuine licenses refer to the Qualifying Operating System guidelines.
Q: What is the best way to deploy Microsoft 365 Business Premium in my organization?
Partner-assisted deployment is the recommended way to deploy Microsoft 365 Business Premium. Contact your Microsoft partner and ask them if they are offering Microsoft 365 Business Premium. Your partner is well-equipped to help you understand your options and make the best recommendations for deploying Microsoft 365 Business Premium in your organization. If you do not have a Microsoft partner, you can find one on our Nonprofits partner page.
Q: How do I take advantage of the donated offer if I have already purchased Microsoft 365 Business Premium?
Customers may acquire Microsoft 365 Business Premium with the help of a partner. A Microsoft partner can help modify the licenses to add the free offer into your assets.

$3,500 Azure Offer

Q. What Azure services can I utilize with the $3,500 (USD) credits?

Nonprofits can use the Azure credits to purchase all Azure workloads created by Microsoft (excluding Azure Active Directory, which is licensed under Enterprise Mobility and Security.) You can view the whole list of services on the Azure services page.

Q. Can I choose where my data is hosted?

Yes. However, there may be a select few regions that are unavailable for this offer. For more details on locations within each region, please visit the Azure regions page.

Q. What happens after this credit runs out?

Your subscription will convert to a "Pay-As-You-Go" offer, meaning you pay for what you use. See more details on the Azure Pay-As-You-Go page.

Q. Is this an annual credit?

Yes. As long as your nonprofit remains eligible, you can reapply each year.

Q. How do I renew the Azure Credit each year?

30 days from your expiration date, you will receive an email with renewal instructions. Note: If you exceed the $3,500 cap, after your complete the renewal you will need to put in a support case to move your subscription back to the sponsorship. Otherwise you will continue to be billed.

Q. Can I apply this credit toward other Microsoft products?

No. The credit can only be used towards Azure services published by Microsoft.

Q. Is the $3,500 (USD) credit split up over 12 months?

No. You can use the $3,500 (USD) at your discretion over 12 months.

Q. What is the best way to request support?

  1. If you have an Azure Subscription, submit a case via the Azure portal.
  2. If you can’t access the Azure portal, submit a case on the Microsoft Azure support page.
  3. If your question is related to eligibility, please contact us.

Q. What happens at the end of the year if I have not used up my $3,500 (USD) in credits? Do they rollover to next year?

No, but you can reapply for the offer the following year.

Q. Does the credit cover taxes?

Yes.

Q. Is it a cash grant?

No. It is an Azure credit, not a monetary donation.

Q. Is support included?

"Developer" Azure support is included. For substantial or significant mission critical workloads, it is recommended that organizations purchase a more advanced support plan.

Q. Why are you asking for a credit card?

We need a credit card on file in case you go over $3,500 (USD). The card will not be charged if you stay under $3,500 (USD).

Q. How do I validate that my usage is being billed towards my $3,500 (USD) credit from Microsoft, and not my credit card?

Go to the Azure Sponsorships page and select "Check Your Balance."

Q. Is ExpressRoute covered?

No. ExpressRoute is not an Azure workload but a means to connect into Azure. You will need to work directly with one of our ExpressRoute partners.

Q. Can the $3,500 (USD) credit be used to purchase Azure Virtual Machine Reservations?

No, reservation discounts do not apply to Azure Nonprofit subscriptions.

Q. Can I purchase Azure Active Directory Premium with this credit?

Azure Active Directory comes in four editions: Free, Basic, Premium P1 and Premium P2. The Free edition is the only one that can be used with this credit.

 

However the Enterprise Mobility + Security suite, which contains the other versions can be purchased at nonprofit rates through our nonprofit portal.

 

Learn more about Enterprise Mobility + Security editions

Q. If we have already purchased Azure, can we apply the credit to that agreement, or will we need to have a separate subscription?

  • Credit card – Yes. You can merge the subscriptions through a support case. Contact Azure billing support once both subscriptions are in place.
  • Enterprise Agreement (EA), Server and Cloud Enrollment (SCE), Cloud Solution Provider (CSP), Open Volume License Program, EAP/ECI – No. You cannot merge the subscriptions.

 

However, while you will not be able to apply the funds to an existing subscription of this type, you can connect services deployed in your existing subscriptions to those deployed to your new subscription. This connection can either be made over public endpoints, or for services inside a virtual network via a private VPN connection.

 

See instructions and considerations here: Configure a VNet-to-VNet connection by using Azure Resource Manager and PowerShell.

Q. Do I need a Microsoft Account?

Yes. If you have an existing work or organizational account, please use it to sign up for the offer (can be the same one you use for Office 365). See instructions below:
  1. Important: Create a Microsoft account or select an organizational account that will be used for your subscription. We recommend using an account that multiple people can access to (i.e azureadmin@nonprofit.org)
  2. If using an existing organizational account, ensure it has been registered with Microsoft, or register it with Microsoft on our account page.
    • You cannot use an account already being used on a separate licensing agreement (EA, CSP, etc.)
  3. Follow the instructions on the Nonprofit Portal.

Dynamics 365

Q. What is Dynamics 365?
Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage organizational functions, including Sales, Customer Service, Field Service, Operations, Project Service Automation, Financials, and Marketing through Adobe Marketing Cloud (sold separately.)
Q. Do I have to purchase all of the apps under Dynamics 365 or can I choose what I need for my organization?
You can just choose what you want. A single application, a plan that covers multiple applications or Team Member licenses that give limited rights across all applications.
Q. Is there nonprofit/charity pricing available for support?
No. But you can evaluate support options on our Dynamics 365 support page.
Q. What is the path to Dynamics 365 for existing online and on-premises customers?
Dynamics 365 is the next release for Dynamics CRM and Dynamics AX (‘AX7’) customers. The next update will be a seamless move to Dynamics 365 with a similar process to prior updates.
On-premises customers will have a similar experience. Dynamics CRM on-premises will continue to get new updates, which will bring them to Dynamics 365. AX2009 and AX2012 upgrade paths and timelines are consistent with what was communicated in the roadmap for Dynamics AX that remains in effect for how to get to Dynamics 365.
Q. Where can I get more info?

Software

Q. How can I get free or donated Microsoft software?
Microsoft donates software primarily through our partner, TechSoup. Visit our eligibility page to view eligibility guidelines and then apply to get started with your donation.
Q. What if my organization is not eligible for a software donation or discount? What are our other options?
Organizations that do not meet the eligibility requirements are encouraged to explore our many software licensing options.
Q. Is there a limit on how much software my organization can receive?
You can receive perpetual on-premises software license donations for up to 25 products through our software donation partner within a two-year period.
 
License limits do apply. Please check with our software donation partner, TechSoup or their local partner, for additional details in your country. Note: These limits do not apply to cloud subscriptions.
Q. What is the TechSoup admin fee?
TechSoup charges a nominal admin fee to cover costs to operate and maintain the donation program. This nominal fee directly supports TechSoup's free informational and training content and resources available to nonprofits.
Q. Does Microsoft provide software donations internationally?
Yes. Microsoft provides software donations through TechSoup to nonprofit organizations in 236 regions and territories. Visit the eligibility page to determine which programs are available for your organization.
Q. Does Microsoft provide grants for the full versions of Windows operating systems?
Microsoft offers eligible nonprofits Windows operating systems as upgrade versions. For existing computers in your organization that may have mis-licensed or mis-versioned operating systems, we offer a one-time donation of Windows Get Genuine offering to bring your inventory into compliance and allow future upgrades. Full operating systems are also available for donated or refurbished hardware through a Microsoft Authorized Refurbisher. Submit an email to oemmar@microsoft.com for more details.

Volume software discounts

Q. How can my nonprofit organization access volume software discounts?
First, review our eligibility guidelines and then get started by applying for a product donation or discount. When your nonprofit organization is validated as eligible, sign in to the Nonprofit Portal, view your available offerings, and click on the icon for volume software discounts to send a Microsoft certificate of eligibility to a reseller. This will provide the reseller information needed to offer nonprofit pricing.
Q. How has the process changed from the previous charity sales site?
With the new volume software discounts process, resellers no longer manage the eligibility review process. The process is now managed for Microsoft by TechSoup. Nonprofit organizations should visit the eligibility page to review our guidelines and apply for validation. Once validation is confirmed, sign in to the Nonprofits portal to send a Microsoft certificate of eligibility to a reseller. This will provide the reseller information needed to offer nonprofit pricing.
Q. Is the volume software discounts program available in my country?
Visit the eligibility page to see if your country is currently supported by the volume software discounts program. We continue to expand our program to include additional countries.
Q. Will nonprofits that are currently eligible need to register and send the reseller a new eligibility verification approval email?
If a reseller has the current Arvato eligibility verification approval on file, that reseller can keep using that Arvato email to sell to that same nonprofit. When the original verification expires, the nonprofit will need to go through the process to issue a new eligibility verification approval email. Should the nonprofit choose to work with a different reseller, the nonprofit will need to provide a new eligibility verification approval email to that reseller so an order can be submitted on the nonprofit’s behalf.
Q. What happens if I lose my status as an eligible nonprofit organization?
If an organization loses its status as an eligible nonprofit organization after licensing products, it may continue to use the products for which it is licensed, but it may not submit a new order for licenses at the pricing levels Microsoft offers to nonprofit organizations. The organization may renew expiring Software Assurance for licenses purchased while it qualified as a nonprofit organization by submitting orders for Software Assurance under any other Microsoft Volume Licensing programs for which the organization qualifies as of the order date.
Q. Is there anything keeping a reseller from submitting an order without having the eligibility verification approval from the nonprofit?
No. However, if a Microsoft compliance audit is performed on a Reseller for sales to a nonprofit agreement, and if there is no proof that the nonprofit was eligible to receive the discounted pricing, then the reseller's ability to sell future Microsoft products could be negatively impacted, and there may be negative effects on the end customer. It benefits both the reseller and the nonprofit to have proof of eligibility before doing any business together.
Q. Does a reseller need to do anything different to submit/process an order for a validated Nonprofit?
No. Resellers will still submit orders/sales in the same way as done today.

Cash grants

Q. How do I get a cash grant from Microsoft?
We provide monetary grants to eligible organizations whose missions and activities align with our core programs. Our cash grants are limited and typically result from an invitation to apply for a grant. Most of our grants to nonprofits are in the form of software, which we make broadly available to eligible organizations.
Additional Questions
If you did not find the information you were looking for, please contact us.

Microsoft Digital Skills Center for Nonprofits

Q: What is the Microsoft Digital Skills Center for Nonprofits?
The Microsoft Digital Skills Center for Nonprofits is a collaboration between TechSoup and Microsoft that combines product training content from Microsoft with TechSoup’s deep understanding of how nonprofits use technology. The inaugural offering includes courses focused on Word, Excel, PowerPoint, and Teams. Future courses will cover solutions like Power BI, Power Apps, Project, and many others.
 
The Microsoft Digital Skills Center focuses on “microlearning,” delivering specific bit-size portions that are easy to absorb and use. These courses can double as on-the-job support materials and all are available on demand, at a pace that fits each user’s needs.
 
Completion of each learning path is formally recognized through a certificate, co-branded by Microsoft and TechSoup.
Q: How much does the training cost?
Many of our course offerings are free to learners from nonprofits. Most introductory (100-level) courses are free, but higher level (200 & 300 level) courses will have administrative fees associated to help TechSoup support the ongoing creation, management, and delivery of the content.
Q: Who can get the training?
This training is available to all staff members and volunteers supporting nonprofits, charities, and NGOs around the world.
Q: What languages are the trainings in?
At the time of launch all courses will be available in English and accessible from anywhere in the world. More in-language content will be available in 2020.

Q: What training is available to learn how to use Microsoft software that I have received through a grant, downloaded online, or already have installed on my PC?

Microsoft has partnered with TechSoup to create the Digital Skills Center for Nonprofits, which is a collection of training courses designed to help nonprofits make the most out of the Microsoft software they own. Local Microsoft offices regularly hold training events to help nonprofits better use technology and discuss how technology can help improve their organizations.

Questions about nonprofit offers?

Microsoft representatives can help you find the right products for your organization and address inquiries related to eligibility and technical support.

Contact us