The Microsoft Store Promise for Surface
Fast, free shipping
Get your order in 2-3 days, no minimum purchase required.
Extended free returns
Enjoy free returns on any eligible product purchased between now and Dec 31, 2021. Just return it by Jan 31, 2022.1
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund you the difference.2
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Expert help when you need it
Personal shopping appointments
Get free expert product recommendations from Microsoft Store associates on Surface, Microsoft 365, and all things gaming.
Free virtual workshops and trainings
Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.
Special pricing, offers, and discounts
Explore our financing options
Savings for students
Military discount and free APO shipping
Trade in and upgrade to a new Surface
Microsoft Complete protection plan
-  Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2021 through December 31, 2021; purchases can be returned through January 31, 2022. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
-  Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, 2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.