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The Microsoft Store Promise for Surface

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Your Surface destination

From free shipping and extended free returns to flexible financing and remote learning options, Microsoft Store will help you get the most from your new Surface.
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Free 2-3 day shipping

Enjoy free 2-3 day expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.

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60-day free returns

Test out a Surface for up to 60 days. If you’re not satisfied for any reason, return it in like-new condition in its original packaging.

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Flexible payment options that start at 0% APR

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.

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60-day low price promise

If you buy a Surface from us and our price drops within 60 days of your purchase, contact us and we’ll refund you the difference.

Expert help when you need it

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Get personal help with your shopping

Book a free online appointment with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming products, and more.

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Free virtual trainings

Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.

Special pricing, offers, and discounts

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Explore our financing options

We invite you to take advantage of financing for all your Microsoft purchases.

Savings for students

Microsoft Store empowers K-12 and higher education students, faculty, and parents with an education discount up to 10% off select products.
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A military family.

Military discount and free APO shipping

All active, former, and retired military members and their immediate families are eligible for savings up to 10% on select Surface devices and more, in addition to free shipping to APO addresses.

Business solutions for your needs

Get the right software and devices for your business or school. For questions and special business pricing, call us at 866-425-4709 or request a quote.
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Surface laptops and 2-in-1 devices that qualify for trade in.

Trade in and upgrade to a new Surface

Buy a qualifying Surface and get cash back when you trade in an eligible used device.

Microsoft Complete protection plan

Stay covered with Microsoft Complete for up to 4 years. Work and play worry-free with extended protection and support for your device, including accidental damage coverage for up to 4 years.
  • Free extended returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

    Extended Low Price Promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”). Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Credit will be provided to same method of payment. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device. Microsoft reserves the right to modify or discontinue offers at any time.