Microsoft Experience Centers
Microsoft Experience Center - Fifth Avenue
677 Fifth Avenue
New York, NY 10022-4210
Find us on Fifth Avenue, between 53rd and 54th Streets. Closest parking is available in the ICON Parking Garage located on 53rd and 54th (entrance on both sides) and between 5th and 6th Avenues. Parking not validated.
Mon-Sat: 10:00 AM - 8:00 PM
Sun: 11:00 AM - 6:00 PM
Expert support experience like no other
Book an appointment online, bring your Surface, Windows PC, or Xbox device, and get the answers you need. For help with other products, visit our online support options.1
Frequently asked questions
We have three Microsoft Experience Centers around the world. In New York City, Sydney and London these spaces serve all customers and enable them to experience our products and services with the opportunity to purchase select Microsoft products onsite.
At the Microsoft Experience Centers in New York, London, and Sydney, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From setup to training, our product experts are here to provide in-depth, one-on-one help when you need it.
Feel free to bring in a device for service and repairs at our Answer Desk. You can book an Answer Desk appointment online.
We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Center in New York, you can contact us directly at (212) 824-3100.
If you have general questions about Microsoft products, you can connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.
Yes, we’re able to assist customers with returns of items purchased at the Microsoft Experience Center. Returns for products purchased on microsoft.com can also be processed through support.microsoft.com. Our Microsoft Experience Center associates are happy to answer your questions about the return process if needed.
Yes, customers will be able to purchase select Microsoft products onsite. For additional products not available at the Microsoft Experience Center, our team of associates will help customers purchase online at microsoft.com. At this time, we do not offer buy-online-pickup-in-store at any of our Microsoft Experience Centers.
We are focused on our existing Microsoft Experience Centers and investing in our ongoing digital transformation journey to create a best-in-class experience for our customers. We have no plans to reopen physical retail stores.
Our gaming lounge will be open to the public with limited hours, and we will continue to follow health and public safety experts and guidance from local governments.
Our greatest priority is the health and safety of our employees and customers. We are implementing additional safety measures based on the guidance of health officials. These include limiting the number of customers within Microsoft Experience Centers and providing clear signage and instruction to facilitate safe distancing, eliminating in person events, providing masks and gloves to customers as needed, implementing additional cleaning procedures, and adding hand sanitation stands.
Customers who have a Microsoft Store gift card can contact support at 1-877-696-7786 for a refund of the remaining value of the card.