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Microsoft Experience Centers

Microsoft Experience Center - Fifth Avenue

677 Fifth Avenue
New York, NY 10022-4210
Find us on Fifth Avenue, between 53rd and 54th Streets. Closest parking is available in the ICON Parking Garage located on 53rd and 54th (entrance on both sides) and between 5th and 6th Avenues. Parking not validated.

(212) 824-3100

Opening Hours:
Mon to Sat: 10:00 AM to 8:00 PM
Sun: 11:00 AM to 6:00 PM

Upcoming Special hours:
May 26th: 10:00 AM to 6:00 PM 

Microsoft storefront in New York.
Microsoft Store associate helping customer with their Surface device.

Expert support experience like no other

Book an appointment online, bring your Surface, Windows PC, or Xbox device, and get the answers you need. For help with other products, visit our online support options.1
Book an appointment
An Xbox Series X 2TB Galaxy Black Special Edition, an Xbox Series S 1TB, an Xbox Series X 1TB, and game art from Indiana Jones and the Great Circle, Avowed, and Call of Duty: Black Ops 6.

In-person gaming events

Check out our scheduled gaming events at the Microsoft Experience Center in New York.²
Register today
A Surface Laptop, 7 Edition, and a Surface Pro, 11 Edition, Copilot+PCs.

Best-in-class devices

Explore Microsoft products and services for your home and business and get hands on with the latest Surface devices and accessories.
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Frequently asked questions

  • We have one Microsoft Experience Center in New York City and a Microsoft Visitor Center in Redmond Washington. These spaces serve all customers and enable them to experience our products and services with the opportunity to purchase select Microsoft products onsite.

  • At the Microsoft Experience Center in New York and Microsoft Visitor Center in Redmond Washington, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From setup to training, our product experts are here to provide in-depth, one-on-one help when you need it. Plus, get hands-on with immersive activations and other fun exhibits throughout the space.

  • We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Center in New York, you can contact us directly at 1 800-642-7676.

    You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.

  • Yes, we’re able to assist customers with returns of items purchased at the Microsoft Experience Center. Returns for products purchased on microsoft.com can also be processed through Microsoft Support. Our Microsoft Experience Center associates are happy to answer your questions about the return process if needed.

  • Yes, customers will be able to purchase select Microsoft products onsite. For additional products not available at the Microsoft Experience Center, our team of associates will help customers purchase online at microsoft.com. At this time, we do not offer buy-online-pickup-in-store at any of our Microsoft Experience Centers.

  • We are focused on our existing Microsoft Experience Centers and investing in our ongoing digital transformation journey to create a best-in-class experience for our customers. We have no plans to reopen physical retail stores.

  • Our greatest priority is the health and safety of our employees and customers. We always align to safety measures based on the guidance of health officials. These include limiting the number of customers within the Microsoft Experience Center and providing masks and gloves to customers as needed, daily cleaning procedures, and adding hand sanitation stands.

  • Customers who have a Microsoft Store gift card can contact support at 1 800-642-7676 for a refund of the remaining value of the card.
  • [1] Answer Desk services limited to Windows troubleshooting and reinstallation on Surface and Xbox devices. Subject to availability. See associate for details.
  • [2] You must be 18 or older to register.
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