Partner Support Series: Start with Partner Frontline Support

The Partner Support Series is designed to help you discover and learn more about Microsoft Partner Network support resources, written by Microsoft Partner Relationship Manager Rami Noujaim. Each post will address topics from your most common support-related questions, including technical support and Microsoft Partner Network program support, while sharing ongoing improvements we’re making to enhance your support experience.

Partner Frontline Support – Formerly known as the Regional Service Center (RSC)

Where do you go when you need help? There’s always accessible help information on partner.microsoft.com/support and we understand that sometimes you will also want to connect with someone who can help.

Our Partner Frontline Support team consists of a group of partner subject matter experts who can advise you on all aspects of your membership, whether it’s activation of your technical benefits, competency attainment, onboarding to partner center, or managing your CSP program. They can help or connect you to the right resources, to help you grow your business, both commercially and technically, and ensure you really get the most out of your membership investment

Here are two simple ways to engage Partner Frontline Support (formerly known as the Regional Service Center):

1)    Click-to-chat – available 24 hours a day, 5 days a week, on partner.microsoft.com

Any partner can visit the partner site and connect via chat, which is available 24 hours a day, 5 days a week in English (which is good to know if you have a question outside of your local business hours.) For Microsoft Action Pack subscribers and partners with a competency, when you log in, you’ll also see a local phone number that you can dial.

2)    Partner.microsoft.com/support – submit a support ticket, read answers to most common questions and see all support resources

We have listened to feedback regarding making the partner-support experience as easy-to-use as possible. Partner.microsoft.com/support is the one location to gain access to all Microsoft partner support resources, and is available from the primary site navigation on partner.microsoft.com. You can submit a support ticket here to engage a support agent. It is for all Microsoft partners, all programs, all locations.

Microsoft and our partner subject matter experts are here to support you. Start engaging these resources any time you have a question or issue, so you can spend more time focused on growing your business.

In the next blog post, I will share an overview of Microsoft cloud partner support offerings, created for partners looking to grow their cloud business.

Stay tuned.

Rami Noujaim is a passionate, experienced leader whose focus is helping Microsoft partners better understand enablement and technical support programs designed to build, expand and support their cloud practice. Rami has been with Microsoft for 14 years and has recently earned a Microsoft Champion award for his extraordinary results and exceptional commitment to customer and partner satisfaction.

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