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Licensing Resources and Documents

Service Level Agreements (SLA) for Online Services

The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. The current and archived editions of the SLA are available for download and they cover Office 365, Intune, and Dynamics 365. For Azure SLAs, please visit

Download the most recent version (English) (June 2022):
Service Level Agreement for Microsoft Online Services (WW)