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Licensing Resources and Documents

Service Level Agreements (SLA) for Online Services

The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune.

Download the most recent version (English) (April 2024):
Service Level Agreement for Microsoft Online Services (WW)