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FastTrack

FastTrack for Microsoft 365 helps organizations accelerate deployment and gain end-user adoption for their Microsoft 365 (Office 365, Windows 10, and Enterprise Mobility + Security) solutions.

FastTrack helps ensure that you and your customers have a full suite of best practices, tools, remote assistance, and resources at your disposal to help them make the move to Microsoft 365 with confidence.

FastTrack is a repeatable benefit, included at no additional cost with each customer’s eligible Microsoft 365 subscription. Start the discussion with your customers about how you and the FastTrack team can work together to ensure their success by using the Welcome to FastTrack Guide.

Proven deployment methodology

With access to FastTrack’s best practices, you can use a standardized, repeatable process to support successful deployments.

  • Provides customized guidance for Microsoft 365 onboarding and adoption, including access to Microsoft engineering expertise, best practices, tools, and resources.
  • Enables you to leverage existing resources instead of creating new ones.
  • Guides you to educate your customers about how you and the FastTrack team can work together. Leverage the Welcome to FastTrack Guide to start the discussion.

Engineering expertise available to you

  • Lead the customer engagement, or work side-by-side with the FastTrack team.
  • Work with remote experts tasked with helping to move your customers to the cloud.
  • For qualifying customers, take advantage of FastTrack migration services to move email and files.*These automated migration services can help reduce your operational work, so you can focus on more strategic, high-value offerings.

*The FastTrack team performs data migration for accounts with more than 500 seats.

Accelerate customer engagement

FastTrack helps customers to jumpstart their move to Microsoft 365, while you focus on larger services opportunities. For instance, putting onsite project management or technical resources to work in lieu of or to complement the customer team; bringing additional technical and architectural subject matter expertise that can be used to complete remediation activities. The FastTrack team can bring you into the process at the right time to leverage your specialized skills.

  • Combine your expertise with FastTrack services to provide best-in-class solution to your customers’ plans.
  • For data migration services, the FastTrack team can provide velocity migration, so you can focus your expertise on completing unique migration activities customers need to support their local environments.

Working with FastTrack is now more rewarding!

Let the FastTrack team know you’re engaged with your customer, while taking advantage of all of what FastTrack has to offer.
Begin by registering your customers through FastTrack:

  • Own the customer relationship.
  • Receive report tracking from Microsoft.
  • Be the primary point of contact.
  • Become an approved FastTrack partner to earn enhanced benefits.

Get started with FastTrack today

Register your customers through FastTrack. By registering your customers, the Fastrack team can assist you directly; you own the customer relationship, and you can unlock performance-based benefits.

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Envision

  • Fastrack helps your customers to define their vision for a successful rollout by identifying and prioritizing scenarios.
  • Using planning templates and materials, create a customized success plan with your customers. For instance, identify the solution(s) you want to help your customer to deploy. Using standardized tools and resources, understand and identify business workflow improvement scenarios, and develop a digital transformation plan to create a more productive digital workplace.
  • Leverage the Microsoft 365 Adoption Guide to summarize the approach and activities you and your customers can use to help employees engage and use services.
Guidance

Building a plan with your customer ensures that their business goals, local environment considerations, and timelines are documented so that you can prioritize resources. A FastTrack engineer can help review the plan, providing guidance about business goals, local infrastructure requirements (on-premises and/or to the cloud), timing, and resource needs.

Once planning is complete, you’ll have a blueprint for managing your customer rollout.

Tools
Targeted resources

Onboard

Confidently onboard new users and capabilities.

  • Leverage digital resources to enable your customers’ online services. FastTrack has enabled 42k+ customers around the world since 2013.
  • Provide remote or onsite assistance to your customer’s organization or collaborate with remote Microsoft engineers. Leverage key learnings that FastTrack engineers have experienced to make your customer’s Microsoft 365 roll-out and continuing experience even better.
  • Work with your customer to help them to move their data to the cloud. *Leverage the FastTrack team to accelerate customers' data migration.

*Migration assistance for your customer’s data is available with the purchase of 500 or more seats.

Guidance

Work remotely with the FastTrack team to ready your customer’s environment while you offer overall project management and coordination. After assessing the local environment, the Fastrack team can help build a remediation plan to bring it up to minimum requirements. During rollout plan, the FastTrack team provides guidance about scenarios, configuration and enablement.

Tools
  • Assess environment and successful onboarding requirements.
  • Build a remediation plan by using the remediation checklist.
  • Use the enablement checklist.
Targeted resources
  • Data migration services presentation
  • FastTrack engagement overview*

*Content coming soon

Drive value

  • Use our robust set of tools, guides, and best practices to execute your customer’s adoption plan.
  • Set and exceed adoption goals by using resources that target users within the customer’s organization.
  • Leverage insights from your pre-built BI dashboard to help customers visualize how specific teams or departments are utilizing Office 365.
Guidance

Generate more value with resources that can help your customers drive user adoption across their organizations and prepare for—and manage—change.

  • Provide guidance about how to drive successful service adoption and realize business value.
  • Communicate the importance of organizational change management.
Tools
  • Gain insights to help customers measure success with the Adoption content pack
  • End-user adoption resources (pre-launch, launch, post-launch)
Targeted resources
  • Change management: Leverage resources available for driving end user adoption. Customer adoption should be reinforced through measurement and learning.
  • Educate your customers about the new Stay Current servicing model with a Modern Desktop production Pilot (nominate qualified customers, and use investments from Microsoft to conduct the production pilot).
  • Microsoft My Insights Dashboard offers a single view into your customers’ utilization of services, and helps you identify ways to help them with Microsoft Cloud services adoption.

Unlock additional benefits: become FastTrack Ready

For qualified partners, Microsoft FastTrack is investing to drive deeper customer-partner engagement. You'll be supported by a streamlined engagement model, given access to Microsoft subject matter experts, and adoption incentives.

Express your interest in participating in FastTrack Ready Program at:

FastTrack Ready Partner Interest Form
  • You need to demonstrate expertise in one of the following practice areas:

    • Collaboration
    • Security and Compliance
    • Microsoft 365 powered device
    • Cloud Voice

    The eligibility requirements include:

    • Microsoft Gold competency attainment
    • Registration of customer engagements
    • Performance-based active use
    • Microsoft Gold Cloud Productivity and Gold Enterprise Mobility Management competencies
    • Minimum of 5 customer engagements tracked through FastTrack
    • Minimum of 10,000 new active entitlements on a security workload
  • Cloud Voice: Cloud PBX, PSTN Calling and Conferencing

    • Microsoft Gold Communications competency
    • Minimum of 5 customer engagements tracked through FastTrack
    • Minimum of 1,000 active entitlements on a Cloud Voice workload
  • Collaboration – Exchange, SharePoint, Teams, Skype, Yammer

    • Microsoft Gold Cloud Productivity competency
    • Minimum of 5 customer engagements tracked through FastTrack
    • Minimum of 5,000 new active entitlements on a collaboration workload
  • Microsoft 365 powered device – Windows 10 and Office ProPlus

    • Microsoft Gold Cloud Productivity and Microsoft Gold Windows and Devices competencies
    • Minimum of 5 customer engagements tracked through FastTrack
    • Minimum of 5,000 new Modern Desktop deployments