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Dynamics 365

Microsoft Dynamics 365 Blog

5 min read

5 steps for becoming AI-ready in field service 

The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. The 2024 Microsoft Work Trend Index shows that 79% of leaders agree that their company needs to adopt AI to stay competitive; however, 60% of leaders worry that their organization lacks a plan and a vision for implementing AI.

Work smarter with Microsoft Copilot in Dynamics 365 Business Central 

In the quickly changing world of AI, Microsoft Dynamics 365 Business Central is leading the way with innovations that have equipped more than 30,000 small and medium-sized businesses to succeed. Powered by next-generation AI, Microsoft Copilot in Dynamics 365 Business Central introduces new ways to streamline workflows, boost productivity, and unlock creativity.

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service 

Fast, efficient service, it’s what everybody wants. And today’s field service organizations are answering the call by adopting next-generation AI technologies that can help them be more flexible and responsive to customers while also driving revenue, reducing overtime, and ensuring more predictable arrival and completion times.

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains 

The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.

Microsoft unveils AI features for manufacturers at Hannover Messe 2024 

At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.

Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations   

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service managers and technicians efficiently find the information they need to resolve issues right the first time while keeping customers updated at every step of the process.

AI-powered innovations enhance customer service with 2024 release wave 1 

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.

New pricing for Microsoft Dynamics 365 effective October 2024 

Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years. Since our last pricing update, Dynamics 365 has transformed customer relationship management (CRM) and enterprise resource planning (ERP) with connected applications for every line of business—across marketing, sales, customer service and field service, finance, operations, and supply chain—and each year, we release hundreds of new features and enhancements designed to help people work smarter, reclaim time, and collaborate seamlessly.