How omnichannel enhances the customer experience
Omnichannel has become a dominant force in how companies meet customer expectations, and for good reason.
Customer service
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Innovation on the service suite of Dynamics 365 applications
With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications. -
New voice channel streamlines omnichannel customer experiences
We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. -
How communities stay connected during COVID-19
COVID-19 has driven many organizations and individuals to transform how they live and work. -
New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. -
Celebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. -
Defining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. -
Tivoli Gardens personalizes the guest experience with Customer Insights
Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks. -
Building smart cities of the future with Microsoft
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. -
Focusing on the customer experience at Customer Contact Week
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. -
Create amazing patient experiences by leveraging the retail playbook
The need to revolutionize the delivery of patient care has never been greater than it is right now. -
Unlock the power of your EHR data to personalize patient care
There are two critical objectives that every healthcare organization must meet to be successful.
