Servitization is likely a familiar term to many field service organizations as leading companies around the world, from aerospace to oil and gas exploration, move from a traditional product-centric delivery model to a more service-centric one.
Digital transformation is washing across every industry presenting an opportunity for every business to use data and intelligence to transform their customer relationships.
One of the most enjoyable parts of my new job is meeting with customers and partners, and these past few weeks have provided ample opportunities to do just that at our Ignite/Envision and Dynamics User Group conferences.
Today we’re excited to announce several enhancements and new capabilities that will be rolled out to customers of the Dynamics 365 Customer Engagement services for Sales, Customer Service, Field Service, and Project Service Automation.
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