There are many exciting new features available in CRM 2016! Here’s where to find all the documentation for admins, developers, and end-users for Microsoft Dynamics CRM Online 2016 Update or Microsoft Dynamics CRM 2016 (on-premises).
New feature lists and update prep
If you’re wondering,“What’s new?”, “How does this impact us?”, and “What should I know before I update?”, these pages will address those questions and get you started on a path for successfully adopting all the great new features:
- Get ready for the next release
- What’s new for admins and customizers | Developers | End-users
- Synchronizing data with Outlook or Exchange FAQ
- Before you upgrade: issues and considerations
- Manage Microsoft Dynamics CRM Online updates
Videos about new features and onboarding
See quick demos of new features highlighted on the Dynamics CRM 2016 Products Wave playlist, like:
- Track email and preview CRM info with the CRM App for Outlook
- Manage CRM mobile apps with Microsoft Intune
- Create documents directly from Dynamics CRM by using Word and Excel templates
- Data loader for CRM Online
Also, the video content crew has created new videos to onboard your new CRM organization, including:
- 6 ways to customize CRM (without writing any code)
- Connect CRM Online to SharePoint Online
- Connect CRM Online to Exchange Online using server-side sync
IT pro, administrator, implementer, and customizer docs
These folks will want to dig in to the Microsoft Dynamics CRM IT Pro Technical Library – in particular, these new items for 2016:
- What’s new for Admins & Customizers
- Deployment & Admin Guide
- Manage your Microsoft Dynamics CRM Online subscription
- Customization guide
Developer docs and code samples
Developers will find new 2016 info on the CRM Developer Center. Some highlights:
- What’s new for Microsoft Dynamics CRM 2016 and CRM Online update
- Software Development Kit
- How do I…? page
- What’s new in Unified Service Desk 2.0
- Download SDK documentation and resources
- Updated Nuget packages
Information for end-users
End-users – or those who onboard and train them – will find that the CRM Help & Training site has some 2016 documentation to check out:
- What’s new
- CRM User Guide – updated to include Fall 2016
- User Guide for Interactive Service Hub – New
- User Guide for the CRM for Outlook (lightweight app)
- CRM for Phones & Tablets User Guide – updated for 2016
- Videos & eBooks
- User guide library
- Browseable topic list
Dig in and enjoy!
The 2016 wave includes a lot of exciting new capabilities, and we’ve given you many links to check out. If you ever want just one place to bookmark or get started, remember you can always start with the official documentation hub for all the CRM content websites: the CRM Help Center.
Let us know in the blog comments what you think of the new content – or if there’s something else you need. Give feedback to the Documentation Team at any time.
Cheers,
CRM Documentation Team
