Skip to main content
Dynamics 365

Enhance your Dynamics 365 mixed reality experiences on HoloLens 2

HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. Dynamics 365 mixed reality applications take full advantage of these breakthroughs to deliver even more immersive ways to learn, communicate, and collaborate hands free.

With a HoloLens 2 device, front line workers using Dynamics 365 Remote Assist and Dynamics 365 Guides, can accomplish more, hands-free, using new eye tracking capabilities, voice inputs, and fully articulated hand tracking. Workers experience a more immersive hands-free environment, whether learning new skills on the job site or solving problems in real-time with technicians in different locations.

Work together from anywhere with Dynamics 365 Remote Assist

Dynamics 365 Remote Assist takes collaboration to the next level, empowering technicians to collaborate with remote experts and troubleshoot issues in context with the task at hand, such as maintenance, inspection, and break-fix scenarios. While Remote Assist is available on iOS and Android mobile devices, HoloLens 2 enables hands-free sharing of visual data, so you can solve problems quickly and collectively. With fully articulated hand tracking, you can now just poke at the virtual buttons, drag virtual windows, and place holograms using voice commands.

Field service technician using Dynamics 365 Remote Assist.

Learn by doing with Dynamics 365 Guides

Dynamics 365 Guides defines a new form of hands-free interaction, combining voice inputs with our unique gaze fill interaction control, as well as fully articulated hand tracking for holographic authoring. With HoloLens 2, you can now use voice, interact naturally with the interface, or just gaze for complete control of the experience.

Released for general availability this year, Dynamics 365 Guides is the newest addition to Microsoft’s mixed reality business applications portfolio. Guides provides a solution for creating step-by-step guided instructions in mixed reality, one of the fastest growing mixed reality use cases within companies today.

Enhance learning and skill training on HoloLens 2

The workforce is undergoing a dramatic transformation, with training and reskilling at the heart of this change. According to a recent report by the World Economic Forum, it’s projected that by 2022, 54 percent of the workforce will require upskilling or reskilling. Classroom education may be effective for disseminating information, but learning is done through experience and hands on skills transfer.

“Our customers are discovering that Guides helps increase time-to-competency for new workers, ultimately reducing wasted labor hours and preventing costly and dangerous production line interruptions.” – Edoardo De Martin, General Manager for Dynamics 365 Guides.

Today, most companies still rely on paper manuals and classroom education for training new employees and training existing employees on new processes. Training in mixed reality with Guides takes it into the real-world, with visual instruction in 3D that provides a skills-based, hands-on learning tool.

“Traditionally, workers are still looking at two-dimensional wiring schematics or architectural blueprints and having to construct something in 3D or printing text-based procedural documents on equipment maintenance. There’s a better way to do this. That’s a mental hurdle we can eliminate, which not only increases productivity but also reduces errors.” – Edoardo de Martin, General Manager for Dynamics 365 Guides

We’re just getting started

Dynamics 365 launched a suite of mixed reality applications in October 2018 across a variety of use cases from sales to field service, customer service, operations, and training. We’re innovating to bring the best technologies to support you across all facets of your business. The solutions work across mobile, PC, and head-mounted displays including HoloLens and virtual reality (VR). The mixed reality applications work as standalone solutions, but also have native integrations with other Dynamics 365 applications, enabling connected workflows through the Common Data Service.

Learn more