Business Decision Makers

A red-haired woman with a green shirt and glasses, sitting inside an office working on her laptop.

News and product updates
September 1, 2023
4 min read

Now generally available: The new Microsoft Dynamics 365 Customer Insights

At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights into one offer, enabling organizations to unify and enrich their customer data to deliver personalized, connected, end-to-end customer journeys across sales, marketing, and service.

Semiconductor manufacturing worker communicates on Teams and utilizes a Guide to complete work using mixed reality on a HoloLens 2.

Thought leadership
August 17, 2023
4 min read

3 ways mixed reality empowers frontline workers

By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer.

Field engineer viewing data on a laptop after inspecting turbines on a wind farm.

Customer stories
August 17, 2023
4 min read

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

The era of AI is here, and it’s transforming how companies service customers in the field.

A screenshot of two windows depicting Copilot in Dynamics 365 Field Service

News and product updates
August 9, 2023
7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Delivering exceptional service is key for building customer preference and loyalty.

Engineer working at her desk; multi-screen workstation.

Customer stories
August 2, 2023
6 min read

The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers

Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.

A remote field engineer using remote assist on a tablet.

Thought leadership
July 31, 2023
4 min read

How to improve business KPIs with Connected Field Service

How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service.

Illustration of multiple people connecting along pathways and an arrow indicating progress

Thought leadership
July 24, 2023
5 min read

Deciphering consumer desires: Elevating customer journeys in retail CPG

According to Gartner®, the top consumer goods technology trends in 2023 focus on customers, technology, and sustainability.

Enterprise office worker in focused work with a neutral facial expression.

News and product updates
July 18, 2023
4 min read

AIM for the future with Microsoft: Future-proof your business in the cloud

Microsoft recently introduced Dynamics 365 Copilot, the world’s first AI copilot integrated into customer relationship management (CRM) and enterprise resource planning (ERP) applications in the cloud, that is designed to augment workflows, uncover insights, identify the next best actions, and reduce time spent on administrative tasks.

Female office worker sitting at desk using an all-in-one computer in casual office with a laptop also on desk.

News and product updates
July 18, 2023
6 min read

2023 release wave 2 plans for Microsoft Dynamics 365 and Power Platform now available

On July 18, 2023, we published the 2023 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between October 2023 and March 2024.

News and product updates
July 18, 2023
6 min read

Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program

Copilot assists employees wherever they are working, surfacing valuable business data and delivering business insights so they can focus on the most meaningful parts of their jobs.

News and product updates
July 10, 2023
7 min read

The power of AI in Viva Sales: Insights from Lori Lamkin and Nathalie D’Hers

Join Lori Lamkin and Nathalie D’Hers as they take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft Viva Sales.

Business decision maker (BDM) working from home.

Thought leadership
July 6, 2023
4 min read

5 ways accounts payable automation drives digital transformation

Finance teams’ roles have evolved—and expanded—into new realms.

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