4 benefits of modern warehouse management solutions
As we gear up for the holiday season, businesses that are agile and responsive will be poised to capture market demand and deliver an exceptional end-to-end customer experience.
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IDC shares how generative AI transforms business processes within marketing, sales, and service
This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft. -
Now generally available: The new Microsoft Dynamics 365 Customer Insights
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights into one offer, enabling organizations to unify and enrich their customer data to deliver personalized, connected, end-to-end customer journeys across sales, marketing, and service. -
3 ways mixed reality empowers frontline workers
By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer. -
AI at your service with Copilot in Microsoft Dynamics 365 Field Service
The era of AI is here, and it’s transforming how companies service customers in the field. -
Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI
Delivering exceptional service is key for building customer preference and loyalty. -
The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers
Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in. -
How to improve business KPIs with Connected Field Service
How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service. -
Deciphering consumer desires: Elevating customer journeys in retail CPG
According to Gartner®, the top consumer goods technology trends in 2023 focus on customers, technology, and sustainability. -
AIM for the future with Microsoft: Future-proof your business in the cloud
Microsoft recently introduced Dynamics 365 Copilot, the world’s first AI copilot integrated into customer relationship management (CRM) and enterprise resource planning (ERP) applications in the cloud, that is designed to augment workflows, uncover insights, identify the next best actions, and reduce time spent on administrative tasks. -
2023 release wave 2 plans for Microsoft Dynamics 365 and Power Platform now available
On July 18, 2023, we published the 2023 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between October 2023 and March 2024. -
Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program
Copilot assists employees wherever they are working, surfacing valuable business data and delivering business insights so they can focus on the most meaningful parts of their jobs.
