How O2 Enterprise avoided a modern tragedy by aligning sales and marketing
A longstanding rivalry Historically, sales and marketing are like the Montagues and the Capulets—two departments, both alike in dignity, harboring an ancient grudge.
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Application Design Pattern: Report Selection
From the PRS workshop at NAVTechDays 2014, this pattern was written by 2 work groups: Group 1: Dale Gauci & Kimberly Congleton Group 2: Jens Winberg, Tim Grant, Alen Tot Thanks to Tim Grant for merging the two patterns, correct, send for review, and finalizing them! Meet the Pattern It should be possible to change […] -
Onboard successfully with the CRM Online Resource Guide
Get info on CRM Online self-help and support resources and get answers to your questions – fast! Are you looking for guidance on how to onboard your organization to Microsoft Dynamics CRM Online? Do you have a quick question or a sticky problem to solve? Do you want information on what’s coming up in the […] -
U.S. Multichannel Customer Service Report Shows Growing Customer Expectations
As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about. -
What to do when you cannot access a download?
This month’s Cumulative Updates were made available for download this week. -
Moving From Real Time to Right Time: How Marketing History Led to Mass Personalization at Scale
Picture yourself on a summer road trip. After a few hours, a notification pops up on the heads-up display indicating that you’re low on gas. -
NAV Design Pattern: Using C/AL Query Objects to Detect Duplicates
This pattern uses queries to create an efficient way to detect duplicate entries in a table. -
AX for Retail R3: Training Videos for Commerce Data Exchange Async
I’m happy to announce greater availability for a set of training videos that I created for Commerce Data Exchange (CDX) Async Server and Async Client. -
Best Practices for Optimizing the End-to-End Lifecycle of Global B2B Marketing
In Microsoft Business Solutions, our mission is to help deliver on the company’s ambition to reinvent productivity and business process – both for the front office processes with products like. -
Stop Lying to Customers: Using Data to Deliver Better Experiences
Your brand is more than a set of products or services; it’s a specific promise to your customers. -
Controlling reservations for warehouse management enabled items (WHS) – Part 1
By Lennart Conrad, Microsoft This blog posting describes how you can make small code modifications to control how reservations will be handled. -
Coffee Break – Monitoring and Troubleshooting Services Part 2
In this post, we thought we might look into how to use Windows PowerShell to work with XML data.
