Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service
When it comes to service and support, customers don’t long for conversation.
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To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child. -
Select multiple filter values on a request page for an option field in Web client compared to Windows Client
Unfortunately, it is not possible to select multiple filter values for an option field on a request page of a report in the Web Client. -
10 Top Customer Experience Takeaways from CRM Evolution
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer. -
Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service
In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as. -
5 Ways to Turn Business Data into Business Insight
In today’s competitive marketplace, your ability to access reliable data quickly and easily can mean the difference between winning the next opportunity or losing it. -
Microsoft Dynamics CRM helps Health and Human Services Organizations improve lives and cut costs
Health and Human Service (HHS) organizations across the country are often met by conflicting realities: tightening budgets and a growing need to help those who can’t always help themselves. -
INFOGRAPHIC: 2014 State of Multichannel Customer Service
A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are. -
7 Ways Customer Service Can Support Sales
If your brand’s fortunate enough and works hard enough at service and engagement before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. -
Importing a General Journal using Data Import/Export Framework AX 2012
Here is a tutorial on how to configure Dynamics AX 2012 to import a general journal from a CSV file. -
Consistently Good Customer Service Has Knowledge at Its Core
“Knowledge is the only instrument of production that is not subject to diminishing returns. -
Glasbest Paves the Way for a Long Shelf Life with ERP System Based on Microsoft Dynamics
Sometimes growth can feel like a mixed blessing.
