Financial services: How to leverage data to strengthen customer loyalty
The landscape of modern banking has changed dramatically in the past decade.
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Video series: Transform field service with Dynamics 365
Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. -
Why personalization is key to surviving today’s retail market
The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. -
Capture and analyze feedback with Microsoft Forms Pro, now generally available
Listening and responding to feedback is one of the most important parts of running a business. -
Focusing on the customer experience at Customer Contact Week
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. -
Essential tools to create a better workplace – Microsoft at SHRM 2019
This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. -
How Microsoft Dynamics 365 for Field Service impacts the bottom line
A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1. -
Watch on-demand sessions from Microsoft Business Applications Summit 2019
The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started. -
How a leading logistics company navigated the shift to relationship selling
A recent survey of over 200 B2B sales leaders conducted by Heinz Marketing and Microsoft, sheds light on the accelerating shift to relationship selling models across a wide variety of organizations. -
ISV updates at Microsoft Business Applications Summit
Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next. -
Announcing new features, growing demand for Dynamics 365 and Power Platform
2019 release wave 2 plan, AI Builder, updated AI capabilities, and a new look for Power BI, PowerApps Portals, and enhancements for Microsoft Flow all coming this year. -
Create amazing patient experiences by leveraging the retail playbook
The need to revolutionize the delivery of patient care has never been greater than it is right now.
