55% of Customer Service Interactions Now Begin Online
Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so).
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How to get changes from a hotfix package
There were several requests asking to provide information on what exactly is changed in a hotfix and what’s included as a dependency. -
#CustomerDriven: Catching Up with Rolls-Royce and Blendtec
If you missed it or just can’t wait to hear more, Customer Driven debuted enhanced customer engagement tools from Microsoft Dynamics CRM and showcased differentiated customer service and business. -
Learn Dynamics AX Strategy and More at Microsoft Ignite
Ready to join the Dynamics team at Microsoft Ignite? Now you can start planning exactly which topics, issues, and ideas you want to dive into. -
3 Striking Statistics from Microsoft’s 2016 State of Global Customer Service Report
No matter where you are in the world today, one thing is for sure. -
Microsoft Dynamics CRM improves iOS mobile security options
Given the increasingly mobile and connected nature of business in today’s world, Microsoft has enhanced the mobile security options available with Microsoft Dynamics CRM. -
AlwaysOn – R2 and R3 Kernel Fixes – Handle SQL Server AlwaysOn AG failovers more transparently and gracefully
We’ve recently released some kernel fixes that improve how Microsoft Dynamics AX 2012 R2 and R3 handle SQL Server AlwaysOn AG failovers. -
Restored Microsoft Dynamics AX Outage
Final Status: Microsoft Dynamics engineers have restored the malfunctioning infrastructure and confirmed that service has been restored. -
New Office 365 Admin center brings changes to CRM Online notifications
Office 365 is well underway in transitioning to a new admin center. -
Top 5 Takeaways from Customer Driven
On June 7, Microsoft hosted Customer Driven , a virtual event examining the changing technology landscape and the impact of digital transformation on customer engagement in the new service economy. -
Transform Field Service with IoT
At its heart, the Internet of Things (IoT) is really about people, not the gadgets themselves.
