Field service

Optimize your field operations with Microsoft Dynamics 365. Leverage advanced AI capabilities for fast, flexible, and cost-effective service delivery.

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Thought leadership

June 19, 2019

2 min read

How Microsoft Dynamics 365 for Field Service impacts the bottom line

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.
Customer stories

April 24, 2019

3 min read

Transition from a product to service model with connected field service

Many manufacturing organizations are transitioning from a traditional product business model to an “as-a-service” business model—including flexible consumption models (FCMs) and “Anything-as-a-service (XaaS)—that lets them pay for what they use.
Events

March 12, 2019

3 min read

Unlock next at Microsoft Business Applications Summit 2019

Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit.
Events

February 19, 2019

2 min read

Four webinars for sales, field service, marketing, and business operations pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives.
Thought leadership

January 23, 2019

3 min read

Elevate your customer experience with field service first-time fix rate

Service organizations are continually challenged to meet rising customer expectations.
News and product updates

January 21, 2019

2 min read

April ’19 release notes for Dynamics 365 and Power Platform now available

Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019.
Customer stories

December 17, 2018

3 min read

Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting

A field service engineer’s job can be a bit like looking for a needle in an enormous haystack.
News and product updates

December 12, 2018

3 min read

Announcing the Dynamics 365 April ‘19 release timeline

In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner.
Events

December 6, 2018

1 min read

Microsoft Business Applications Summit is back – join us June 10-11, 2019 in Atlanta!

Connect with experts, collaborate with your community and maximize learning opportunities at Microsoft Business Applications Summit, returning June 10-11, 2019 in Atlanta, GA.
Thought leadership

November 27, 2018

3 min read

Four essential webinars for sales, marketing, customer service, and finance pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives.
News and product updates

October 10, 2018

2 min read

October 2018 release: customer momentum, new content and announcing 2019 Business Applications Summit

At Microsoft Ignite 2018, James Phillips and I shared the main stage to showcase real stories from organizations leveraging Microsoft Business Applications to disrupt business as usual and innovate to meet the changing expectations of customers.
Thought leadership

October 5, 2018

1 min read

ROI revealed: Microsoft Dynamics 365 delivers $16.97 for every dollar spent

In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers.

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