Latest update of Dynamics 365 Guides adds Dynamics 365 for Field Service integration (Preview)

By Mahesh Kamat, Program Manager

July 23, 2019

Product
Dynamics 365 Field Service

Content type
News and product updates

Applies To: Dynamics 365 Guides (version 104.1907.19001)

Dynamics 365 for Field Service integration (included in version 104.1907.19001) enables Field Service customers to attach guides to field service tasks in Dynamics 365. When work orders are assigned to technicians, the technicians can use a dedicated Field Service tab in the Guides HoloLens app to launch the assigned guide and do their work.

Dedicated Field Service tab

To attach guides to service tasks in Dynamics 365 Field Service, customers need to have an existing Dynamics 365 Customer Engagement (CRM) instance with Dynamics 365 for Field Service version 8.6.0.183 or later. You also need to update to Dynamics 365 Guides solution version 104.1907.0.33 or later (learn how) and Dynamics 365 Guides PC and HoloLens app versions 104.1907.19001 or later (learn how).

Mahesh Kamat

Program Manager

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|MS-PII|
5 years ago

Hi all – Today, we have released a fix to the issue, where some of our customers in Europe, Middle east and Asia regions could not view the list of guides in the HoloLens application. Please upgrade to version 104.1908.2001.0 in the Microsoft Store on your HoloLens to get this upgrade. You do not need to update the PC app or the D365 Guides solution.
|MS-PII|
5 years ago

Hi all – please note that a workaround for the issue mentioned below (cannot see guides list on HL) has been identified and communicated on the community forum: https://community.dynamics.com/365/guides/f/dynamics-365-guides-forum/361301/created-guide-are-not-shown-in-the-hololens-application

We will be releasing a patch to the Microsoft store shortly that will include an official fix for this problem. Thank you to our community of customers and users for your patience and for helping us troubleshoot.
|MS-PII|
5 years ago

Hi all – apologies for the trouble because of this problem. We, on the Guides team, are investigating this issue right now.
Please refer to our community post at the link below where we are tracking/troubleshooting the issue with some of you:
https://community.dynamics.com/365/guides/f/dynamics-365-guides-forum/361301/created-guide-are-not-shown-in-the-hololens-application

Our primary hypothesis for this issue is that on slower internet connections, it takes a very long time for the list of guides to load. Could you please try the troubleshooting step below and confirm on the forum post if you still see the issue?

(1) Restart your HL.
(2) Sign into your account (just like you have been doing before) but this time please wait for upto 2 minutes without switching between the Recent and All tabs.
|MS-PII|
5 years ago

Hello,

since the update i can`t see any Guides in the HoloLens application (the pages “Recent” and “All” are blank).
Either existing or new projects are not displayed in the HoloLens Guides app.

I checked the App versions on the HoloLens and my PC and they are up to date and i also updated Dynamics 365 Guides in the Admin-Portal.

Is there a way to see the created Guides in the HoloLens App again?

Sincerely
Igor S.
- |MS-PII|
  5 years ago
  
  I’m having the same problem, has anyone got a resolution? We need to get this working in the next day or so!
- |MS-PII|
  5 years ago
  
  Hi,
  I also have the same problem. The example task could not be found anywhere because the Recent and All pages are blank.
  I’ve checked my internet connection on Hololens and seems there was no problem with it.
  
  Best,
  Julia
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