Improve operations with real-time analytics in Dynamics 365 Customer Service
Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance.
Microsoft Dynamics 365 Blog
Improved Project sales tax capabilities now available
Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application.
Financial Tags: Flexible reporting and analytics capabilities without the overhead of dimensions
Organizations need subledger data, external data, and even internal ‘notations’ for managerial reporting and analysis on their accounting entries.
Manage attribute-based omnichannel sales pricing
Pricing is one of the fundamental tools to boost supply chain profits by better matching supply and demand. Many businesses have started to reform their pricing strategies in recent years as a result of the growth of e-commerce and the constantly changing business environments in order to improve pricing transparency, supply chain agility and margin optimization.
Drive brand loyalty with a customizable live chat widget in Dynamics 365 Customer Service
We are excited to announce our upgraded live chat widget that allows you to customize every detail of the widget to match your brand identity.
Field Service Wave 1 2023 Features
The new not-to-exceed (NTE) feature ensures that work orders stay within budget, the trade and trade coverages features enable you to stay organized and efficient when providing groups of services to customers.
Mixed reality experience now more intuitive in Dynamics 365 Guides
Microsoft aims to make mixed reality accessible and intuitive for frontline workers everywhere. With Dynamics 365 Guides, deskless workers use step-by-step holographic instructions to ensure process compliance, improve efficiency, and learn on the job.
Insert templates faster with email template views
With integrated record selection and email template views, finding the right email template is easier than before.
Non-deductible VAT coming to Dynamics 365 Business Central worldwide
You asked for it and we’re delivering: With 2023 release wave 1, Microsoft Dynamics 365 Business Central will expand the non-deductible value-added tax (VAT) feature to our customers worldwide.
Create beautiful email templates with enhanced email editor
With email templates, agents spend less time writing the same content repeatedly and more time helping the customers.
Dynamics 365 Implementation Portal now available
We are excited to announce the launch of the Dynamics 365 Implementation Portal. The implementation portal is a self-serve tool that helps Dynamics 365 customers and partners manage their project data, users, and reviews.
Supercharge sales conversion in 3 easy steps to drive revenue and customer wins!
Converting leads and opportunities directly contributes to the company’s revenue.
Customer Service voice support channel launches in India and Switzerland
As of April 1, 2023, the voice support channel in Dynamics 365 Customer Service is live in India and Switzerland.