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Microsoft Dynamics 365 Blog

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3 min read

Using Queues with Knowledge Management in Microsoft Dynamics CRM 2016 release 

Microsoft Dynamics CRM 2016 brings a new Knowledge Management solution to help organizations in offering great customer service. It comes with rich content authoring and workflow capabilities to manage knowledge articles in the interactive service hub. Please refer to blog New Knowledge Management in Microsoft Dynamics CRM 2016 release to know more about Knowledge management

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[Resolved] Lifecycle Services Sign-in Issue – Tuesday, November 11th, 2015 12:57 AM UTC 

Final Status: Engineers have mitigated the issue. The team is now moving forward with a root cause investigation in partnership with the dependent service team. We sincerely apologize if you were affected by this issue. A post incident report will be published within 5 business days.   Customer Impact: Multiple customers reported experiencing the issue.

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4 min read

Modifying Retail POS permissions and operations 

Applies to: Microsoft Dynamics AX 2012 R3 This article will explain how to link Operations with Permissions and Permissions groups as well as how to enable a Manager override prompt for certain operations. To get started, lets first define each of the 3 entities: Operations – These are the tasks that employees perform at the POS,

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New Server-Side Sync Setup Guide 

We are pleased to announce the release of a new setup guide: Server side synchronization for CRM Online with Exchange Server. This setup guide will take you step by step and guide you how to prepare Exchange Server, and how to configure CRM Online with Exchange Server. Have questions? Feedback? Drop us a line to

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2 min read

Cumulative Update 13 for Microsoft Dynamics NAV 2015 has been released 

Cumulative Update 13 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2015. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative

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1 min read

Cumulative Update 25 for Microsoft Dynamics NAV 2013 R2 has been released 

Cumulative Update 25 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013 R2. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest

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1 min read

Cumulative Update 32 for Microsoft Dynamics NAV 2013 has been released 

Cumulative Update 32 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative

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1 min read

Cumulative Update 1 for Microsoft Dynamics NAV 2016 has been released 

Cumulative Update 1 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative

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<1 min read

[Resolved] Lifecycle Services Portal Currently Unavailable – Monday, November 2nd, 2015 1:17 PM UTC 

  Resolved:LCS portal is now accessible. We have confirmed the service is fully restored as of 1:17 PM UTC. We sincerely apologize if this issue affected you in anyway. A full post incident reportwill be published as soon as it is made available.   Update 12:00 PM UTC The Microsoft Dynamics Lifecycle Services Portal is currently

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1 min read

Trade Allowance Management Blog Series 

There are many questions related to the new Trade Allowance Management functionality in Dynamics AX 2012 R3.  The blogs below were created to help with some of those questions.   1. Setup:  This blog discusses the required and optional setup for Trade Allowance Management Agreements: http://blogs.msdn.com/b/axsupport/archive/2015/04/30/trade-allowance-management-blog-series-setup.aspx   2. Trade Allowance Agreements – Lump Sum:  This blog

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Trade Allowance Management Blog Series – Trade Allowance Agreements for Off Invoice 

In this blog, I will be discussing Trade Allowance Agreements and specifically the Off Invoice setup on the Trade Allowance Line. Off-invoice allowances are the most simplistic of the three merchandising event types as the discount is taken at the time of sales order entry.  Off-invoice allowances are handled in sales orders as line discounts.

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5 min read

Trade Allowance Management Blog Series – Trade Allowance Agreements for Bill Back 

In this blog, I will be discussing Trade Allowance Agreements and specifically the Bill Back setup on the Trade Allowance Line. Bill-back merchandising events are used for trade allowances where reimbursement is given after purchase.  One advantage to the bill-back option is the ability to select at what point during the purchasing process the customer