Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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News and product updates

July 14, 2020

4 min read

Unlock insights and power personalized experiences with Dynamics 365 Customer Insights

Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times.
Thought leadership

June 25, 2020

3 min read

Retail perspectives, pt. 2: rethink customer experiences

Customer experience is more important now than ever before.
Thought leadership

June 22, 2020

6 min read

Retail perspectives, pt. 1: chart a course to restart and grow

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more.
News and product updates

June 16, 2020

1 min read

Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020

This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution.
News and product updates

April 27, 2020

1 min read

Automatic update policy for Dynamics 365 Marketing

Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers.
Events

April 2, 2020

6 min read

2020 release wave 1 launches with new apps and over 400 features

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform.
Customer stories

March 12, 2020

2 min read

Microsoft is a customers’ choice in CRM lead management

In another era, people will talk was a warning.
News and product updates

February 19, 2020

5 min read

New AI features connect and extend insights across the organization

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations.
Thought leadership

February 11, 2020

3 min read

Why educators should be looking at marketing automation

When people hear the words education and automation in the same sentence, many automatically presume the topic is online education.
News and product updates

February 6, 2020

2 min read

Authenticate Dynamics 365 Marketing domains by April 2020

Want to reduce the chance of customers’ spam filters blocking your email messages? Try authenticating your domain.
News and product updates

January 29, 2020

4 min read

What’s in store for retail with the customer data platform

According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry.
Thought leadership

January 28, 2020

2 min read

How your growing businesses can compete and win on the customer experience

Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization.

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