Get started with Dynamics 365 Service Scheduling
The new scheduling experience in Customer Service Hub is now live.
Dynamics 365 Customer Service
Explore the latest in Dynamics 365 Customer Service. Learn how AI and automation can help enhance customer interactions and streamline service operations.
Refine results
Products
Content Type
Publish date
-
-
Customer service webinar series: Optimizing the customer service agent
We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. -
Two essential webinar series for customer service and SMB professionals
Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. -
Release Notes for User Session Timeout Management
Applies to Dynamics 365 for Customer Engagement apps version 9. -
Announcing new capabilities in Dynamics 365 Customer Service Insights
Applies to: Dynamics 365 Customer Service Insights Dynamics 365 Customer Service Insights enables you to quickly connect to your customer service data and use out-of-the-box AI-powered insights to take informed action to increase customer satisfaction. -
Dynamics 365 Customer Service Insights is now Generally Available
Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. -
How to change advanced settings for the Schedule Assistant
There are advanced settings in the filter control that allow you to change the behavior of the Schedule Assistant. -
How to ignore travel time when searching for resource availability
The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability. -
Migrate from legacy Service Scheduling to the Service Scheduling on Unified interface
The new Service scheduling on Unified interface is built on top of Universal resource scheduling. -
9 tips to maximize your screen real estate on the schedule board
The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. -
Announcing the timeline to move to Unified Interface
Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. -
Build targeted user experiences efficiently by using app profiles in multisession apps
If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2 release, you’ll be able to take advantage of the app profile manager capability in multisession apps.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
