AI - Microsoft Dynamics 365 Blog

News and product updates
February 20, 2020
3 min read

Automate activity capture with AI in Dynamics 365 Sales Insights

Premium auto capture is a new AI-powered capability now available in Dynamics 365 Sales Insights that automates the association of activities like emails and meetings to COLA entities i.

News and product updates
September 19, 2019
4 min read

Advanced AI topic clustering in Customer Service Insights

Dynamics 365 Customer Service Insights focuses on your customer service scenarios and makes it very easy for you to use AI alongside traditional business intelligence, which means you can make better data-driven decisions, without requiring extensive AI knowledge.

News and product updates
September 11, 2019
2 min read

Bring non-Dynamics 365 data to Customer Service Insights

Did you know that even if you’re using Salesforce, Zendesk, ServiceNow, or any other case management applications, you can also use Customer Service Insights from Dynamics 365 with those apps? Customer Service Insights uses natural language understanding to automatically group your case data into support topics, without any manual tagging, which enable you to quickly […]

News and product updates
August 21, 2019
3 min read

Weekly Webinars for the Business Applications Community for September 2019!

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.

August 13, 2019
3 min read

Build a better bot: know your business and customers

Increased customer engagement, time savings, cost reduction, and customer satisfaction are factors driving many organizations to deploy customer service bots.

a person sitting at a desk with a computer

August 6, 2019
1 min read

Psst! Want to build a bot without writing any code?

Have you heard about the new Virtual Agent in a Day program we’re rolling out? This full-day hands-on workshop is designed to help anyone (yes, anyone!) learn to build a fully functional virtual agent with no technical expertise required and with no code.

a person sitting at a table using a laptop computer

July 15, 2019
2 min read

Make a great first impression with your virtual agent

On the Dynamics 365 Virtual Agent for Customer Service team, we’ve been wondering: what is the best greeting message to begin the conversation with a virtual agent? We ran some experiments to find out.

News and product updates
June 13, 2019
2 min read

New in Dynamics 365 Customer Service Insights: Share workspaces, train AI model with renamed topics

Since our announcement of the General Availability of Customer Service Insights on April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service.

News and product updates
April 30, 2019
4 min read

Dynamics 365 Customer Service Insights is now Generally Available

Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence.

News and product updates
November 22, 2018
2 min read

Get started with Dynamics 365 Service Scheduling

The new scheduling experience in Customer Service Hub is now live.

News and product updates
May 19, 2017
7 min read

Universal Resource Scheduling Solution for Dynamics 365 Update 1

Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field Service This past fall, we introduced Universal Resource Scheduling Solution in Dynamics 365.

News and product updates
January 3, 2017
1 min read

Discontinuation of Dynamics Online Payment Services

A notice was recently released on the discontinuation of Dynamics Online Payment Services.

AI

Filtered by

Refine results