Transforming ERP, and the speed of business, with generative AI
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise.
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G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies. -
Experience the new generation of financial analytics and reporting in Microsoft Dynamics 365 Business Central
Amid the growing demand on CFOs to catalyze growth, maintaining a holistic view of business performance has never been more crucial. -
Generative AI in ERP means more accurate planning across the organization
EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. -
Introducing Traceability add-in for Dynamics 365 Supply Chain Management
Boost your business efficiency with the Traceability add-in for Dynamics 365 Supply Chain Management. -
5 steps for becoming AI-ready in field service
The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. -
Microsoft Dynamics 365 Contact Center is now generally available
Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers. -
Use expanded Copilot for Service capabilities in your CRM
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. -
Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond. -
AI summarization in Dynamics 365 synthesizes and simplifies complex data
As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources. -
Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. -
Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations
We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management.
