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News and product updates

October 6, 2020

6 min read

Innovation on the service suite of Dynamics 365 applications

With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.
Thought leadership

October 5, 2020

3 min read

3 new ways to build customer relationships using Dynamics 365 Marketing

What a world we are living in today. There is a lot that is different—how we live, how we work, and how we interact.
News and product updates

October 1, 2020

5 min read

Announcing new innovations for the Microsoft customer data platform

Know your customers like never before In every industry, we hear about the struggle to transform from a reactive to proactive organization that can respond to changes in the market, customer needs, and even within their own business.
News and product updates

September 25, 2020

3 min read

Redefining what it means to understand customer sentiment

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies.
News and product updates

September 25, 2020

1 min read

Close deals by leveraging relationship analytics in Dynamics 365 Sales

Relationship analytics capabilities in Dynamics 365 Sales help you compare data from won opportunities with open prospects and then suggests actions to take to deliver similarly successful outcomes.
Customer stories

September 10, 2020

4 min read

How the Miami HEAT digitally transformed their fan engagement

My family and I more than welcomed the return of professional basketball during the long summer months of 2020.
News and product updates

September 4, 2020

1 min read

Use custom IoT providers in Connected Field Service

We recently published documentation for Connected Field Service that tells you everything you need to know to use custom IoT providers in Dynamics 365 Field Service.
News and product updates

September 1, 2020

1 min read

Enrich customer data with brand and interest affinities with Dynamics 365 Customer Insights

In these uncertain times, winning and retaining customers requires a deeper understanding of their brand and interest affinities to deliver relevant, personalized experiences.
Thought leadership

September 1, 2020

3 min read

How banks use customer data platforms to streamline connections

Any professional working in the banking industry would tell you that customers are their most important asset.
News and product updates

August 25, 2020

2 min read

Automatically capture contacts from email in Dynamics 365 Sales

To help you spend more of your time selling, the premium auto capture capability in Dynamics 365 Sales uses advanced AI to mine details from email messages.
Thought leadership

August 17, 2020

3 min read

4 ways Microsoft is a leader in customer lifecycle management

It’s safe to say there has never been a time like the present.
August 7, 2020

2 min read

5 insights on how to connect experiences with customer data platforms

If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records.

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