FastTrack FAQs

Answers to frequently asked questions regarding Microsoft FastTrack

Top questions

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FastTrack is a service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption. Customers with eligible subscriptions to Microsoft 365, Azure or Dynamics 365 can use FastTrack at no additional cost for the life of their subscription.

FastTrack offers:
  • Online resources and tools available to all customers.
  • End-to-end guidance from Microsoft engineering.
  • Delivered by Microsoft engineers or approved partners.
  • Available for Microsoft 365, Azure, and Dynamics 365.

FastTrack follows a proven process to guide customers through deployment:

1. Envision—Through FastTrack, we offer resources, tools and best practices to help customers and partners plan for a successful deployment. Start by creating a Success Plan, tailored to your business that includes both technical implementation and user adoption strategies across Microsoft 365, Azure, and Dynamics.

2. Onboard—Once ready, customers can request onboarding to get remote and personalized assistance from our FastTrack engineers who will help them assess their technical environment and work with their IT staff or partner to ensure a smooth onboarding and migration experience.

3. Drive value—Because our goal is to help businesses get the most value out of their IT investments. FastTrack provides customers with best practices, guidance and resources to help gain user adoption. In addition, customers will benefit from tools and guidance that help them transform their existing IT practices and effectively manage change.

Microsoft FastTrack engineers can work closely with both customers and partners during a FastTrack engagement. This teamwork helps customers benefit from all the resources and guidance available through FastTrack. With the purchase of an eligible Microsoft 365 subscription, customers, partners or field staff can request assistance for FastTrack services. With access to FastTrack’s best practices, customers and partners can use a standardized, repeatable process to support successful deployments. Additionally, partners can combine their expertise with FastTrack services to provide best-in-class solutions to their customers’ plans.

Once engaged, an approved partner works with their customer to help build a plan that drives the achievement of their business goals. Local environment considerations and timelines are documented so that resources are prioritized. A FastTrack engineer can help review the plan, provide guidance about business goals, local infrastructure requirements (on-premises and/or to the cloud), timing, and resource needs.

Once planning is complete, partner and customer have a blueprint for managing the customer rollout.

There are a variety of FastTrack staff available to help customers with specific planning, deployment and adoption questions:
FastTrack Architect
  • Acts as initial point of contact for new, large enterprise customers.
  • Scopes deployment needs and communicates what is in/out based on success plan.
  • Helps align customer before transition to FastTrack Manager and FastTrack Engineer for supported customers.
  • Account team can request FastTrack Architect engagement at the 40% sales stage for EPG opportunities.
FastTrack Manager
  • Acts as a customer’s main point of contact.
  • Responsible for supporting deployment from the FastTrack Service.
  • Provides project orchestration with the customer and partner(s) to track progress, risks, and issues.
  • Drives and report on onboarding and adoption progress.
  • Coordinates with FastTrack Engineer and SME’s to drive progress.
  • Manages escalations (blockers) & funnel/elevate to FPM, as needed.
FastTrack Engineer
  • Guides customer through technical onboarding tasks, including new scope.
  • Drives and assists the customer on technical execution, as needed.
  • Assists customers and partners with configuration of onboarding tools and process technology.

Microsoft users, partners and customers initiate their request from the FastTrack website. To complete the request, the user must first sign in to their account. After signing in, the user will be automatically taken to their account dashboard where the customer can view existing RFA’s or start a new one. Once the RFA has been completed and accepted, a FastTrack Manager and Engineer will be assigned and listed in the FastTrack Status view for the customer.

Anyone can take advantage of our online resources that are available right here on this site—anytime. For more in-depth information on FastTrack’s service eligibility requirements visit: https://technet.microsoft.com/en-us/library/mt651701.aspx
Microsoft 365
  • All customers with current and eligible Microsoft 365 plan subscriptions can use FastTrack onboarding, migration and adoption services.
  • In addition to access to online FastTrack resources, customers with 150+ seats have access to remote guidance from FastTrack engineers or approved partners.
  • Subscriptions to individual components of Microsoft 365, Office 365 EMS, and Windows 10 are also eligible for FastTrack services – see below.
  • For details on specific services and products enabled by FastTrack see more details at http://microsoft.com/fasttrack.
Office 365
  • All customers with current and eligible Office 365 plan subscriptions can use FastTrack onboarding, migration, and adoption services.
  • In addition to access to online FastTrack resources, customers with 150+ seats have access to remote guidance from FastTrack engineers or approved partners.
• Customers with 50+ Office 365 seats have access to FastTrack services for questions and answers on Office 365
  • Migration assistance for mail and files is available with the purchase of 500 or more seats.
• Mail can be moved to Exchange Online from on-premises Exchange Server, IBM Domino, Google Apps for Work, Novell GroupWise, or IMAP-capable systems. Files can be moved to OneDrive for Business from Google Drive, Box, or file shares and to SharePoint Online team sites from file shares.
• Note: FastTrack services for education and nonprofit plans require 1000+ paid seats
EMS
  • EMS and the cloud services included in the FastTrack Center Benefit for EMS are eligible for the service benefit if you purchase at least 150 licenses for a subscription in one of the following eligible plans:
• Enterprise Mobility + Security, Enterprise Mobility + Security (as part of the Secure Productive Enterprise).

• Purchased as standalone: Microsoft Azure Active Directory Premium (E3 and E5), Microsoft Intune, Microsoft Intune for Education, Microsoft Azure Information Protection (E3 and E5), Microsoft Advanced Threat Analytics, Microsoft Cloud App Security.
Azure
  • FastTrack for Azure requires a Microsoft field nomination.
  • Located in one of the below geos where FastTrack is available: United States, Canada, Australia, New Zealand, United Kingdom or Western Europe (defined as the Microsoft WE region) - Austria, Belgium, Denmark, Finland, Ireland, Italy, Luxembourg, Netherlands, Nordics, Norway, Portugal, Spain, Sweden, and Switzerland.
• Please note FastTrack delivery is in English only.
  • Eligible customers also need to have an identified Azure project estimated to consume a minimum of USD5,000 per month (or local currency equivalent) of Azure services (at TPID level). Please note that all commercial and government customers are eligible if they satisfy the criteria regardless of purchase channel and licensing.
  • FastTrack is a post-sales tool, so customer is required to have an active paid Azure subscription to be eligible.
  • Customer cannot be directly supported by a Microsoft Cloud Solution architect.
Dynamics 365 for Customer Engagement
• 250 combined eligible App or Plan user subscription licenses.

Dynamics 365 for Finance and Operations
• Essentials: 20-149 combined eligible App or Plan user subscription licenses, or the equivalent.

• Full: 150 or more combined eligible App or Plan user subscription licenses, or the equivalent.

FastTrack for Dynamics 365 requires nomination by a partner or the Microsoft field. See additional details for license counts and editions on this page:
Note: The minimum seat requirement for FastTrack data migration services increased from 150 to 500 seats for net new customers on 9/1/2017. Any customer who purchased Microsoft 365 prior to 9/1/2017 will still retain 150 seats as the minimum seat requirement.


FastTrack is available in all markets.

The FastTrack team provides remote assistance in the following 12 languages: Chinese Simplified (Mandarin dialect), Chinese Traditional (Mandarin dialect), English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Thai, and Vietnamese.

FastTrack.microsoft.com is available in the following 27 languages: Chinese Simplified, Chinese Traditional, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Portuguese (Brazilian), Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Czech, Greek, Hungarian, Indonesian, Malay, and Romanian. This includes the ability to create a Success Plan in the selected language. Note that a localized plan can’t be automatically changed to a different language.

Note that the FastTrack team makes periodic updates adding new features and resources to the site. Localization of new features/resources can take between one to three months. In the meantime, the new features/resources are available in English, so users may experience their selected language and English on a given page until localization is complete.

FastTrack for Microsoft 365

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FastTrack for Microsoft 365 provides IT Pros customized guidance for onboarding and adopting Microsoft 365 including access to Microsoft engineering expertise, best practices, tools and resources. Included in your eligible Microsoft 365 subscriptions, FastTrack helps customers migrate data, enable effective teamwork, protect the organization from cybersecurity threats and help keep your devices and apps up to date.

You can keep track of Microsoft 365 FastTrack engagements by logging in at http://microsoft.com/fasttrack and viewing My Customer Dashboard. The dashboard, available to Microsoft users and partners, provides account-specific guidance based on where the customer is in their adoption journey.

Education customers can leverage the digital experience of fasttrack.microsoft.com like all other customers. Education plans require 1,000 paid seats to obtain support from FastTrack for Office 365. For support on EMS products, the 150 paid seat minimum applies. Data migration is only available for faculty and staff (paid) seats, not student-use benefit seats. In addition, FastTrack can refer customers to Education specialists—use the Request for Assistance specific to education customers to receive a referral.

FastTrack for Azure

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FastTrack for Azure is currently available to eligible Azure customers located in the United States, Canada, Australia, New Zealand, the United Kingdom, or Western Europe (delivery is in English only).

Customers must meet all of these criteria:
- Be located in the United States, Canada, Australia, New Zealand, the United Kingdom, or Western Europe (English only)
- Have an identified Azure project estimated to consume a minimum of USD 5,000 per month (or local currency equivalent) of Azure services
- Have an active paid Azure subscription
- Not be directly supported by a Microsoft Cloud Solution Architect
- Be ready to build and deploy a FastTrack-supported Azure solution as indicated on the FastTrack for Azure roadmap

The length of engagement varies depending on your needs. Eligible customers can engage FastTrack for Azure resources for one or more of the supported Azure solutions as indicated on the roadmap.

No. FastTrack for Azure guides customers through setup, configuration, development, and production of Azure solutions remotely. It is available to eligible customers at no cost.

- Discovery: Identify key stakeholders, understand the goal or vision for problems you are solving for, and assess architectural needs.
- Solution enablement: Learn design principles for building applications, review the architecture of applications and solutions, and receive guidance and tools to drive proof of concept(PoC) work through to production.
- Continuous partnership: Azure engineers and/or program managers will check in periodically to ensure your deployment is on track and to help remove blockers, for you (in-house resources) or for your Azure partner.

No, FastTrack for Azure engagement is delivered remotely.

Yes. FastTrack for Azure is available to eligible customers in both Azure commercial cloud and Azure Government cloud.

If you are already working with a partner, Microsoft Consulting Services, or Premier Services, the FastTrack team will engage with you and partner to ensure you both have the resources needed to successfully deploy Azure solution(s). If you are not already working with a partner, we can connect you to a FastTrack for Azure partner who can assist with your deployment needs.

FastTrack for Azure provides customers with resources, tools, and access to experts (Azure engineers and partners) to help deploy Azure solutions into production for those projects that are estimated to consume USD5,000 (or local equivalent) per month of Azure services. Activate Azure is a four-day on-site engagement with a Microsoft Services Engineer aimed at deploying the initial, low-friction Azure workload through proof of concept activities. A customer eligible for FastTrack for Azure should be beyond an Activate Azure engagement. For more information, please work with your account team to determine which program is best for you.

Learn about what’s new and coming next in the FastTrack for Azure roadmap. Subscribe to notifications to stay up to date.

FastTrack for Dynamics 365

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The FastTrack engagement is delivered remotely by FastTrack engineers and architects in your time zone who are part of the broader Dynamics 365 engineering organization. The service is delivered largely through the following types of interactions:

Technical talks: Customized technical briefings on a select set of topics, designed to help customers optimize the value of the solution, as well as to address commonly asked questions. Example topics include data migration, solution development, and tenant administration.

Workshops: Highly interactive sessions providing best practices and guidance based on the context and unique needs of customer projects.

Regular touchpoints: Regular sync meetings to check in with customers and partners on project status and progress and to discover blocking issues and help address them in a timely manner.

Partner participation is key to customer success, and FastTrack presents an exciting opportunity for partners. You can enhance your customer engagements by applying the best practices and guidance offered by the FastTrack engineering team, resulting in faster deployment and a smooth transition to Dynamics 365.

As a partner, you’ll also be able to expand your capabilities with real-time enablement from Microsoft and increase customer satisfaction through predictable and repeatable cloud deployments. Participating in FastTrack will strengthen your customer relationships by freeing you to focus on the high-value services you do best.

FastTrack content and sessions are in English. As the program evolves, we will evaluate adding additional languages.

Eligible SKUs, apps, or plans:
• Dynamics 365 for Sales
• Dynamics 365 for Field Service
• Dynamics 365 for Customer Service
• Dynamics 365 for Project Service Automation
• Dynamics 365 Customer Engagement Plan
• Dynamics 365 Plan


Minimum seats:
• 250 combined eligible app and/or plan user SLs* with the intent to implement sales, field service, customer service, and project service automation apps.

*Services include tech talks, workshops, regular touchpoints, and a dedicated FastTrack engineering resource.

Eligible SKUs, apps, or plans:
• Dynamics 365 Unified Operations Plan
• Dynamics 365 Plan* (with the plan to implement operations app)

Minimum seats:
• 150 or more combined eligible app and/or plan user SLs and/or equivalent* for full services**
• 20-149 combined eligible app and/or plan user SLs and/or equivalent* for essential services***

* It takes 2.5 device SLs to equal 1 Dynamics 365 for Finance and Operations user SL.
** Full services include tech talks, workshops, regular touchpoints, and a dedicated FastTrack engineering resource.
*** Essential services include tech talks, and a pre go-live milestone workshop.

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