2 min read

How to Use Conversational AI to Enhance Engagement


We launched Power Virtual Agents as the newest member of the low-code Microsoft Power Platform at the end of 2019. Power Virtual Agents empowers subject matter experts or citizen developers to create world-class chatbots without code. Power Virtual Agents is built on the following foundational values:

  • Democratizing Conversational AI – Empowering your subject matter experts to easily create powerful chatbots using a guided, no-code graphical interface. There is no need for developers or data scientists.
  • Engaging Naturally – Engage with customers and employees conversationally. Resolve routine issues easily, freeing staff to focus on more complex matters.
  • Taking Action – Easily connect your backend systems with a few clicks using the hundreds of connectors that come with Power Platform – or call APIs and custom workflows using Microsoft Power Automate.
  • Continually Enhancing – Leverage our AI on your website to automatically build chat topics and get started in a few clicks. Access powerful metrics and insights from your chatbot’s usage to help determine which topics to build next.


Learn the fundamentals of Power Virtual Agents

Check out how easy it is to build a chatbot with our new Mechanics Demo Bench for Power Virtual Agents. You’ll see one of our product leads, Emma Archer demonstrate many of its core functions and ease of use.


Begin Your Journey with Power Virtual Agents

With this robust set of capabilities out-of-the-box, Power Virtual Agents has provided unique chatbot solutions for many customers in the months since our launch. For example, TruGreen envisions using Power Virtual Agents to enhance the end-to-end customer experience. Also, more recently, Coca-Cola announced a strategic partnership with Microsoft which includes Power Virtual Agents as part of the broader initiative. Many other customers are in the process of completing POCs and beginning their Power Virtual Agents deployments as we continue to expand our capabilities and our customers continue to leverage the service for amazing chatbot experiences.

We hope you will explore the possibilities with Power Virtual Agents by starting a trial today. You can build your first chatbot in a matter of minutes and get started on delivering an engaging experience for your customers and employees.  Also, make sure to follow our blog for the latest feature updates and use cases for chatbots. Please join our community to share your ideas, provide your comments, and even help drive the future direction of our product development.

Below are some quick links to get started on your journey!